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Description

Employment type: Full-time (Hybrid)

The Lost Pines Group Liaison is responsible for representing Hyatt Regency Lost Pines to prospective guests over the phone and through email correspondence in a professional and proficient manner. Colleagues must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The position requires the Colleague to retain learned technical skills to communicate efficiently, complete reservations, and run daily reports.

ESSENTIAL JOB FUNCTIONS:

The goal of the position is to focus on our Group Outreach Program: Coordinate group experiences prior to groups arrival, assist with transient calls and emails, answer requests in regard to information on all incremental revenue outlets - Signature Experiences Food & Beverage, Spa & Golf.

For accurate revenue tracking, outbound calls and revenue booked should be logged regularly and accurately for performance monitoring and financial reporting.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
Contact arriving Group Meeting Planners by phone AND email prior to their stay at the resort to help while utilizing suggestive selling methods.
Ensure accuracy when booking group experiences, making guest room reservations, recognize guests and group needs and requests, and properly communicate requests to the appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue to better maximize our Resort’s revenue capabilities.
Complete the daily checklist and generate and audit reports as assigned.
Assisting Liaison Team by answering overflow reservations calls during high call volume periods.
Remain up-to-date on all group experience and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
Complete lead forms for all new reservations calls to the compliance expectation.
Contact all Rezforce leads assigned, and email leads assigned each morning.

Benefits | We care for people so they can be their best. Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights– for you, your friends and your family!
Free Parking – convenient and cost-free parking for all our associates
Paid Time Off – Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

Must have strong working knowledge of Microsoft Office programs
Must have excellent listening and communication skills
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work well under pressure and multi-task
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to work independently and remain focused
Minimum 1 year of hotel experience required. Reservations, Front Office or Events experience preferred.
Previous experience of Hyatt reservations systems (Reserve, Opera) highly preferred
Must be able to type 45 wpm and have excellent communication skills

Hybrid Qualifications:

On-site required 2 to 3 days per week
High Speed internet and personal phone
At home office space within 90 miles (1.5 hours) of resort

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion

Dirección	575 Hyatt Lost Pines Road, Lost Pines, TX 78612
Tipo de propiedad	Hotel
# Empleos	50

Acerca de Hyatt Hotels Corporation

We turn jobs into careers. Join us.

Since we opened our doors 65+ years ago, care has remained at the heart of everything we do at Hyatt. Deeply embedded across all areas of our business, World of Care is our global approach to advancing care for the planet, people and responsible business and our World of Care goals and priorities are defined by what is important to our colleagues, guests, customers, owners, investors and communities. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities. Explore more of our World of Care stories on the Hyatt newsroom.

Caring for the Planet: Advancing environmental action so destinations around the world are vibrant for our colleagues, guests, customers, owners, investors and communities.
Caring for People: Creating a culture of opportunity by caring for the wellbeing of our colleagues, guests, customers, owners and communities.
Caring for Responsible Business: Embracing our responsibility to create fair, ethical and transparent business practices both within and beyond Hyatt and Hyatt properties.