Housekeeping Manager

Tiempo Completo

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished dcor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

To assist in the management, direction, and coordination of all functions of the housekeeping and laundry departments. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place.

Saary range based on experience $68,806 to $73,894

• Maintains standards of cleanliness and a consistent guest experience and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure smooth, efficient, and economic operation in the housekeeping and laundry departments. To specify and purchase supplies and record all data pertaining to the housekeeping and laundry departments.
• To effectively monitor the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor costs for housekeeping and laundry departments, achieving targeted payroll.
• To maintain housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels.
• Close coordination and communication with other internal departments.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Monitor guests’ complaints accordingly and take corrective action when necessary.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• Maintain accurate payroll information for the housekeeping and laundry department and control of same in accordance with plan.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are online.
• Adhere to all standard policies and procedures.
• Perform all employee and guest activities in a cordial, efficient and professional manner, always maintaining a commitment to employees and guest satisfaction.
• Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.
• Communicate thoroughly, clearly and concisely across departments and through levels within the company.
• Promote an atmosphere of teamwork within the department.
• Attend Omni required training classes.
• Facilitate monthly department meetings.
• Prepare and submit accurate and timely payroll data.
• Conduct associate performance reviews.
• Assist in the scheduling process for your specific areas of responsibility.
• Manage conflict resolution between employees and/or guests.
• Assist in the development of housekeeping and laundry policies and procedures.
• Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.
• Enforce Omni standards of appearance.
• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations and union agreements.
• Understands associate’s positions well enough to perform duties in associate’s absence.
• Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands-on management. Hold associates accountable when not meeting job performance.
• Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.
• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
• Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
• Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Conduct/attend all required department training and meetings.
• Perform any other duties required by senior management.

• Position requires a minimum of two years’ previous Housekeeping supervisory experience or equivalent.
• Bachelor’s Degree or Equivalent.
• Must possess the ability to handle stressful daily operations.
• Clear, concise written and verbal communication skills. Candidates must be comfortable speaking to guests and conducting meetings.
• Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
• Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, and cost controls.
• Strong computer and technical skills to include on-line purchasing systems.
• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.
• Demonstrated ability to mentor and develop growing talent for the company.
• Demonstrated ability to handle progressive discipline/coaching discussions.
• Proven ability to engage associates at all levels.
• Demonstrated ability to work with other departmental leadership.
• This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Candidate must have extensive hands-on spa operational knowledge and experience including managing inventories, treatment menu development, and P&L responsibilities.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.