Front Desk Agent / Guest Services Agent
Medio Tiempo
All Shifts
Staybridge Suites Pigeon Forge-Smoky Mtns
Pigeon Forge, TN
Publicado 27 de febrero de 2026 por Gibson Hotel Management, Inc.
Compensación: 15,00 $ a 16,50 $ por hora
Perks: Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program
🏨 NOW HIRING: FRONT DESK AGENT 🏨
✨ Guest-Focused | Team-Oriented | Career-Growth Opportunity ✨
Are you a hardworking PEOPLE PERSON who loves creating great first impressions? 🌟
Look no further! Join our award-winning company as a Front Desk Agent, where your smile 😄 and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment
✅💼 Why You’ll Love Working With Us:
✅Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA
✅401(k) with company match
✅ Travel Discounts ✈️
✅ Employee Referral Bonuses 💸
✅ FREE Telehealth (MDLIVE) 🩺
✅ DAILY PAY through ZayZoon 💰
✅ A welcoming, team-driven workplace 🤝
🛎️ Primary Responsibilities:
Greet guests warmly and efficiently during check-in and check-out 👋
Complete guest registrations, secure payments, and verify or adjust billing as needed
Confirm guest information, room rates, and room selections
Create and code electronic room keys 🔑
Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction 😊
Deliver high standards of service to consistently exceed guest expectations 🌟
Anticipate guest needs and provide proactive service
Implement creative solutions while following brand standards
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Maintain strong knowledge of hotel offerings, including:
Hotel amenities and services
Room categories and rates
Packages and promotions
Build strong, professional relationships with guests, clients, and groups
Provide local area recommendations and information 📍
🧠 Skills & Experience:
Guest service experience preferred
Strong attention to detail 🔍
Team player with a positive, professional attitude
Excellent organizational skills
Strong written and verbal communication skills
Ability to multitask and stay calm in a fast-paced environment
🌈 Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Staybridge Suites Pigeon Forge-Smoky Mtns
Brand New Staybridge Suites Pigeon Forge
Welcome to Staybridge Suites Pigeon Forge, where comfort meets convenience in the heart of the Smoky Mountains! Nestled amidst the breathtaking beauty of Pigeon Forge, our hotel offers spacious suites and top-notch amenities, perfect for both leisure and business travelers.
Indulge in our well-appointed suites, featuring fully equipped kitchens, plush bedding, and separate living areas, providing the perfect home away from home. The hotel is pet friendly. Start your day right with our complimentary hot breakfast buffet and stay energized with our 24-hour Fitness Center and outdoor pool. Stop by our Evening Social, Monday thru Wednesday, featuring complimentary snacks and drinks. Complimentary laundry facility is available.
Conveniently located across the street from the LeConte Center and near popular attractions like Cal Ripken Ball Park, Dollywood, The Island, and Great Smoky Mountains National Park, our hotel is the ideal base for exploring everything Pigeon Forge has to offer.
Whether you're here for a family vacation, romantic getaway, sports tournament, or business trip, Staybridge Suites Pigeon Forge ensures a memorable stay filled with comfort, convenience, and Southern hospitality. Book your stay with us today and experience the perfect blend of relaxation and adventure.
| Dirección | 385 Jake Thomas Road, Pigeon Forge, TN 37863 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 4 |
Acerca de Gibson Hotel Management, Inc.
Gibson Hotel Management, Inc.
Management | Development | Investments
Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company.
We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. As a vertically integrated hospitality company, we leverage our strategic relationships with worldwide industry-leading brands such as Marriott International, Hilton Worldwide, and InterContinental Hotel Group to create value for our investors, team members, and the communities in which our hotels have a presence. We understand that any venture worth pursuing calls for a diverse team of talented and driven professionals working with synergy to achieve bigger goals than any single individual could accomplish.
Our leadership team believes that successful businesses call for systematic strength, - from the process of forming strategic initiatives and engaging in site selection, through thoughtful design and construction, pre-opening marketing campaigns, deploying skilled managerial talent, and providing strong corporate leadership. Our primary goal is to participate in value-creating endeavors for our lodging partners, investors, guests, and team members. We consistently reach our goals through applying our management, development, and investment services on a selective and strategic basis in growing markets nationwide.
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
While working at the corporate office you can expect the following:
- Competitive Salary
- Benefits Including: Heath Insurance and Stipend, Dental Insurance, Vision Insurance, 401(k) with match from GHM, Voluntary Benefits such as: Short- and Long-Term Disability, Critical Illness, Hospital Indemnity. All along with PTO, Daily Pay, and a Free Telehealth Program through Healthiest You!
- Cell Phone Stipend
- Free use of our office gym
If you embrace the philosophy of Servant Leadership, have an entrepreneurial spirit, and are a team player, Gibson Hotel Management, Inc. is interested in you!
Are you ready to take your career in hospitality to the next level?
JOIN OUR TEAM TODAY!
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