General Manager

Tiempo Completo

About the Hotel
Located just off I-95 in Santee, our Hampton Inn offers guests easy access to Lake Marion, Santee State Park, Lake Marion Golf Course, and Santee National Wildlife Refuge. We pride ourselves on warm service, free daily hot breakfast, and amenities that include an outdoor pool, fitness center, business center, and complimentary WiFi.

Position Summary

The General Manager is responsible for the overall leadership and operation of the hotel, ensuring exceptional guest satisfaction, strong financial performance, and full alignment with Hilton brand standards and values. This role requires a hands-on hospitality leader who can inspire a team, optimize operations, and drive results.

Key Responsibilities

• Oversee all hotel operations including front office, housekeeping, maintenance, food & beverage (breakfast), and guest services

• Drive guest satisfaction scores and online reputation through consistent service excellence

• Lead, coach, and develop department managers and team members

• Manage budgets, forecasting, payroll, and cost controls to achieve financial goals

• Ensure compliance with Hilton brand standards, safety regulations, and local/state laws

• Build positive relationships with guests, vendors, and the local community

• Analyze performance reports and implement strategies to improve occupancy, ADR, and RevPAR

Qualifications & Requirements

• Minimum 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager

• Experience with select-service or branded hotels strongly preferred

• Strong financial acumen with budgeting and P&L responsibility

• Excellent leadership, communication, and problem-solving skills

• Ability to work flexible hours including weekends and holidays

• Hilton experience and systems knowledge a plus