Hotel Front Desk Supervisor

Tiempo Completo

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Compile occupancy reports and financial information for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

• Showcase exceptional multitasking, communication, and management skills
• High school diploma or equivalent certification required (GED)
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field 
• Experience with MS office and bookkeeping skills desired
• Prior hospitality experience of 1 year is required for this position