Guest Service Agent

Tiempo Completo

Description

MUST BE AVAILABLE TO WORK 6 to 8 HOUR SHIFTS BETWEEN 11AM TO 11:30PM, INCLUDING WEEKENDS AND HOLIDAYS.

This is a full time position eligible for some benefits.

This position pays $26.27 per hour. Overtime eligible.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Vision (with opt. out option)
• Hotel Room Discount
• Free Parking ($220 value)
• Meal Allowance per bona fide meal break ($10 per bona fide meal break up to 1 per shift)
• Company Paid Life Insurance & AD&D when enrolled in Medical
• Voluntary Life Insurance
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Voluntary Long-Term Disability & Short-Term Disability
• Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
• Shoes for Crews
• Commuter Program

Overview:

Do you enjoy interacting with people? Do you thrive in making someone’s day? Apply now and help to provide our guests with extraordinary service and enrich the guest experience. Guest Service Agents are responsible for the daily activities of the Front Office which is the hub of guest contact. The ideal candidate will be an outgoing individual who loves to converse with people from all over the world.

Responsibilities:

The following is just a few of the responsibilities of the position, but not all inclusive. Job Descriptions are available upon request and/or job offer.

• Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Monitor GXP throughout shift for customer care cases, guest chats and work orders.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Answer main phone lines and assist/direct guests where needed.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Respond to guest requests including delivery of rollaway beds, microwaves, fridges and other special items.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.

Come be a part of our family and help welcome our guests to their home away from home.

The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at hr@gaslampmarriott.com or call (619) 446-6031 or to let us know the nature of your request.

Qualifications

Night Audit

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Team Player: Works well as a member of a group (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Required

  Self-Starter: Inspired to perform without outside help

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

• High School (Required)

Licenses and Certifications

• Preferred

  Alcohol Training

Skills

• Teamwork (Intermediate)
• Problem Solving (Intermediate)
• Detail Oriented (Some Knowledge)
• Customer Service (Intermediate)
• Critical Thinking (Novice)
• Decision Making (Novice)
• Conflict Resolution (Novice)

Experience

• Preferred

  1 years:

  Night Audit

• Preferred

  1 years:

  Front Desk/Guest Service Agent

• Required

  1 years:

  Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.