Front Desk Agent

Medio Tiempo

Job Requirements:

• Language Proficiency: Fluent in English as a first language or at a native/professional level.

• Experience: 2–3 years of previous experience as a Front Desk Agent in a hotel environment, with a proven track record in selling hotel rooms and contributing to revenue growth.

• Technical Knowledge: Proficient in hotel booking systems, particularly OPERA.

• Education: Bachelor's Degree.

Key Skills & Attributes:

• Strong communication and interpersonal skills

• Excellent customer service, sales, and marketing abilities

• Demonstrated success in upselling rooms and maximizing hotel revenue

• Ability to multitask, stay organized, and work efficiently in a fast-paced environment

• High emotional intelligence with the ability to read guests’ needs and respond accordingly

• Positive, enthusiastic, and naturally warm personality

• Professional appearance and demeanor

• Strong sense of responsibility, reliability, and attention to detail

• Passion for hospitality and a genuine desire to create exceptional guest experiences

• A team player with a can-do attitude and the ability to remain calm under pressure