Housekeeping Supervisor CCCS

Tiempo Completo

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Cavalry Court and The George are located in College Station and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels is created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY: Inspect all public, guest and employee areas. It is responsibility of the supervisor to keep these areas cleaned and in good shape through employees that are assigned to such areas. Supervise the performance of the housekeeping employees and take appropriate actions to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments when necessary. Communicate throughout the day with the Front Office and other departments to ensure total guest satisfaction. Monitor consumption and inform management of ordering needs of guest and cleaning supplies.

You are also expected to complete any task assigned to you and your duties as an employee are not limited to this job summary

Physical abilities:

• Standing/Walking: Constantly. Standing and walking up to five miles per day on cement, asphalt, carpet, and tile while inspecting rooms. Can be standing and walking for up to 7 hours in length.
• Crouching (bend at knees): Occasionally. Lifting objects and putting supplies away.
• Stooping (bend at waist): Frequently. Checking underneath beds or pick up items from the floor.
• Reaching (overhead/extension): Occasionally. Checking for dust in guest rooms and to retrieve items for guests or staff members.
• Handling/Grasping: Occasionally. Picking up and putting items in their appropriate places.
• Pushing/Pulling: Average weight occasionally 50 lbs. Maximum weight occasionally 150 lbs.
• Lifting/Carrying: Average weight frequently 10 lbs. Maximum weight occasionally 25 lbs.
• Talking/Hearing in person: Constantly: guests, associates, and community.
• Near vision: Frequently. Corrected to 20/40, personal contact, paperwork, monitors, and guest rooms for inspections.

Working Environment:

• All interior areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to hazardous chemicals in a controlled environment.

ESSENTIAL DUTIES & Responsibilities:

• Responsible for impeccable cleanliness of guest rooms, corridors, and service areas.
• Ensures total guest satisfaction regarding personalized service and special requests.
• Responsible for personal welfare of guest.
• Supervises and supports room attendants.
• Monitors daily work assignments, productivity, and standards.
• Ensure room inspections are completed daily on vacant and occupied rooms. After each inspection, counsel the employee on the areas they were deducted points. Alert a manager when a room attendant scores below 90%.
• Ensures proper record-keeping and communication verbally and in writing.
• Ensure assigned areas are maintained necessary par stock for linen, cleaning supplies, and amenities in appropriate areas.
• Responsible for making necessary schedule adjustments if needed.
• Ensures sound safety habits and enforces established security procedures.
• Communicates through responsible channels all problems pertaining to Engineering/maintenance problems, as well as losses, damage breakage, and all other irregularities.
• Monitors special projects pertaining to specialty cleaning in assigned areas.
• Assures proper handling of equipment and manages daily use and distribution of all supplies.
• Ensure equipment placed in supervisors care of properly taken care of and placed in a secure location when not being used.
• Ensures professional conduct in general and proper etiquette by staff and self.
• Patrols guest corridors to guarantee their appearance and conditions.
• Is familiar with the status of every guestroom on the floor.
• Provides the Front Desk with inspected rooms on a priority basis by checking the Queue list.
• Is in constant communication with Housekeeping and Front Office departments ensuring smooth service.
• Lost & Found- logging items, taking inquiries, and ensuring items are properly placed in the designated area after logged in the database.
• Ensure room attendants are cleaning occupied rooms during the assigned hours designated by management
• Ensure chemicals are used as directed by OSHA regulations and hotel's Standards 
• This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time by a manager.

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Qualifications:

• Previous supervisory experience in either housekeeping or front office preferred, but not necessary.
• Effective management, leadership, organizational and communication skills.
• Multi task-oriented.
• Practical and organized in a small work area.
• Ability to overcome unexpected obstacles through resourceful means.
• Neat, professional appearance and good personal hygiene.
• Able to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Excels in a fast-paced work environments
• Ability to communicate with guests, associates, and management.
• Ability to take direction from hotel and housekeeping management.
• Ability to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness and work with a minimum of supervision.