General Manager

Tiempo Completo

Job Summary

The General Manager of Texican Court, a retro-inspired boutique hotel within the Valencia Hotel Collection, serves as the property’s chief culture-builder, financial steward, and operational leader. This role is responsible for delivering exceptional guest experiences, driving top-line revenue, enforcing rigorous financial controls, developing high-performing teams, and preserving the unique brand identity and Timeless Hospitality® that defines Texican Court.

Essential Duties & Responsibilities

1. Culture, Leadership & Employee Development

· Build and sustain a positive, empowered, and accountable culture aligned with Valencia Hotel Group values.

· Demonstrate a servant-leadership approach while promoting trust, collaboration, and open communication across all departments.

· Oversee effective onboarding, ongoing training, and development programs in partnership with Corporate Training.

· Mentor managers and emerging leaders, fostering internal advancement and succession planning.

· Ensure a workplace grounded in fairness, ethical conduct, and inclusion.

2. Operational Excellence & Guest Experience

· Oversee all daily operations to ensure exceptional service delivery and brand consistency that reflects the hotel’s “retro motor-court” experience.

· Conduct regular property walks to evaluate service execution, employee engagement, cleanliness, and overall safety.

· Leverage guest satisfaction metrics, online reviews, and operational audits to drive continuous improvement.

· Ensure compliance with all federal, state, and local laws, including labor, safety, and hospitality requirements.

3. Financial Leadership & Controls

· Maintain full P&L accountability, ensuring the property achieves revenue, profitability, and cost-control targets.

· Implement and monitor strong financial controls, including labor management, purchasing, inventory, and loss prevention.

· Lead annual budgeting, forecasting, and capital-expenditure planning.

· Analyze financial statements and take corrective action to maximize GOP, RevPAR, and overall financial performance.

· Ensure proper oversight of payroll, audits, and preventative maintenance systems.

4. Revenue Optimization & Market Performance

· Collaborate with Sales, Marketing, and Revenue Management to grow top-line revenue and optimize pricing strategies.

· Monitor demand trends from the Irving Convention Center, Toyota Music Factory, and surrounding entertainment district to capture event-driven business.

· Oversee the Two Mules Cantina food & beverage program in alignment with brand, service, and profitability expectations.

· Identify and activate community partnerships and promotional opportunities that increase visibility and drive occupancy.

5. Brand Stewardship & Community Engagement

· Preserve and promote Texican Court’s distinctive “Texas-meets-Mexican” brand personality throughout all guest touchpoints.

· Serve as the hotel’s ambassador, building strong relationships within the Irving/Las Colinas community and regional hospitality network.

· Represent the property at Valencia Hotel Group leadership meetings and contribute to corporate initiatives.

Qualifications & Requirements

· 7–10+ years of progressive leadership experience in full-service or boutique hotels.

· Proven ability to build culture, develop teams, and lead cross-functional operations.

· Strong business and financial acumen with demonstrated P&L responsibility.

· Experience driving revenue growth, improving guest satisfaction, and strengthening operational KPIs.

· Excellent communication, coaching, interpersonal, and conflict-resolution skills.

· Proficiency in Microsoft Office and standard hospitality systems (PMS/POS).

· Ability to work a flexible schedule based on business needs.

· Ability to travel for corporate meetings, training, and special initiatives.

Success Measures

Performance will be evaluated based on the following:

· Culture & Leadership: Engagement, retention, leadership development, and team morale.

· Financial Performance: GOP, RevPAR, forecasting accuracy, and labor management.

· Guest Experience: Service scores, online ratings, and complaint resolution.

· Operational Excellence: Audit results, regulatory compliance, and overall property condition.

· Revenue Growth: Top-line performance relative to market and forecast.