Luxury Hospitality Gem Seeks Guest Experience Coordinator

Compensación: Desde 20,00 $ por hora más consejos

Perks: Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + Match / Pet insurance and more!

Summary of Position:

The Casa Loma Beach Hotel Guest Experience Coordinator is a unique and exciting role which serves as a true ambassador of the hotel while offering the opportunity to work within multiple divisions and gain invaluable boutique luxury hospitality experience in Guest Services and Food & Beverage.

This position focuses on delivering genuine hospitality throughout every phase of the hotel guest experience. Responsibilities include greeting guests, luggage assistance, confirming room reservation details, escorting guests to their rooms, offering a curated food & beverage service within the lobby, poolside, and rooftop terraces, assisting with room service, and resolving guest concerns. This role is perfect for a dynamic and passionate individual who takes pride in enhancing guest satisfaction and ensuring a memorable stay in our unique, luxurious setting.

To learn more about the beautiful and iconic Casa Loma Beach Hotel visit: Casa Loma Beach Hotel

Essential Functions:

Warmly welcome guests in line with our Purpose, Pillars, and Service Essentials, offering welcome beverages or amenities to enhance their arrival experience.
Provide a sincere farewell and express gratitude to guests, addressing any final questions before departing.
Verify guest identification and details upon arrival to confirm their reservation.
Process payments, ensuring all charges are posted accurately to guest accounts while ensuring a zero balance upon departure.
Issue and validate guest room keys.
Upon request, escort guests to their rooms and offer a comprehensive hotel orientation, including the guest room, amenities, and nearby attractions.
Assist with guest luggage, including organizing storage and transporting it to or from rooms.
Professionally answer phone calls, text messages, and other communications calmly and courteously, following our Pillars and Service Essentials.
Serve food and beverages to guests in the lobby, poolside, rooftop terrace, or other locations, including guest rooms.
Clearly explain the food & beverage options and accommodate any special requests.
Process orders and payments using the point-of-sale system.
Support guests with beach amenity requests for their Main Beach experience in Laguna.
Respond promptly to guest inquiries, requests, and opportunities.
Collaborate closely with leadership and the Guest Experience team to anticipate and seamlessly address guest needs, concerns, and requests.
Complete any other tasks assigned by the Area General Manager, Area Assistant General Manager, or Guest Services leadership.

Qualifications:

Education: High School Graduate or equivalent preferred.

Experience: Previous guest service experience, or previous food & beverage experience in a hotel/resort/restaurant/service environment is required. Luxury hospitality experience is preferred.

Certificates or Licenses: Responsible Beverage Service (RBS) certification and Food Handler’s Card, required.

Knowledge, Skills, and Abilities:

Ability to handle multiple tasks and communicate seamlessly with others.
Strong attention to detail and a commitment to providing exceptional guest experience.
Ability to communicate in a warm, welcoming, anticipatory and knowledgeable manner.
Able to move lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds, with or without reasonable accommodations.
Requires grasping, writing, standing, sitting, walking, pushing, pulling, lifting, repetitive motions, bending, and climbing, intermittently for up to 8 hours a day, or more if approved by management.
Ability to embrace and follow instructions from supervisors/leadership.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Personal Characteristics:

Behaves ethically and honestly.
Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language as a primary means of communication.
Professional appearance: Exhibits a contemporary and polished appearance (specific grooming and appearance standards are available for review).

Working Conditions:

Attendance as scheduled is a critical element in all positions at Casa Loma Beach Hotel.

Casa Loma Beach Hotel Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism. We believe that “Making Space for Genuine Hospitality” is our purpose, enticing our guests to return again and again. In order to be successful at Casa Loma Beach Hotel, Associates must embrace our Purpose, Pillars and Service Essentials. This includes being hands on and heartfelt, sincere and focused, collaborate and curious, and conscientious, possessing and demonstrating a high level of care and attention to our guests. Our forward thinking, fun, friendly, engaging and enthusiastic Associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and company.

Casa Loma Beach Hotel

The Heart Of Laguna

Casa Loma is perfectly situated, offering guests the convenience of being just footsteps away from the vibrant village and the picturesque sea. Visitors can easily explore the charming shops, art galleries, and restaurants without the need for a car, truly immersing themselves in the coastal beauty and unique atmosphere.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Casa Loma Beach Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Inn at Laguna Beach complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V

Dirección	211 N Coast Highway, Laguna Beach, CA 92651
Tipo de propiedad	Hotel
# Empleos	2

Acerca de Marc & Rose Hospitality

Practicing Genuine Hospitality Since 1962

Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.

We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.

We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.

Why people like to work here

Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.