Human Resources Manager

Tiempo Completo

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees. Conduct interviews for all management positions.
• Develop, implement, and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application.
• Ensure compliance with all State of California and Federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures, and communicating verbally and in writing any new requirements.
• Specific focus on California Wage & Hour laws, IWC Wage Orders, Meal and Rest Break compliance, and California Paid Sick Leave laws.
• Supervise EEOC and California Civil Rights Department (CRD) programs.
• Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals, and/or computer systems.
• Review and appraise all personnel changes and paperwork for merit and accuracy. Approve all required Human Resource forms such as Personnel Authorizations and Employment Requisitions.

BUILDING RELATIONSHIPS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Conducts one-on-one meetings with Direct Reports to ensure their ongoing development.
• Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.
• Aids in establishing a positive relationship between all employees, supervisors, department heads & General Manager.
• Responsible for monthly Rallies, Annual Awards/Recognition, and other events that need to be planned.
• Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the General Manager.

GENERATING TALENT

Proactively identifies and develops talent within the organization.

• Hires the best people available from inside and outside the hotel. Hires for talent, diversity, and balance of skills. Supports hotel’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies. Maintains succession planning.
• Develops, implements, and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
• Must ensure compliance with California-mandated training, including AB 1825 (Sexual Harassment Prevention).
• Uses all available on-the-job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes.
• Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel’s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to the Employee Handbook.
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Monitor the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
• Actively solicits feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of the General Manager as necessary.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.

ORGANIZATIONAL LEADER

Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.

• Enlivens the Culture within the hotel.
• Attends different departmental stand-up meetings and communicates information to the staff in the absence of the General Manager.

Supports Community Service initiatives.

SUPPORTIVE FUNCTION

This position might also be required to perform the following supportive functions.

• Supervise, coordinate, and motivate the activities of the department staff.
• Monitor safety programs and Worker’s Compensation Benefits, ensuring strict adherence to California reporting requirements and return-to-work protocols.
• Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary.
• Ensures the prompt and proper submission of all corporate, divisional, and governmental reports as required.
• Compose, type, and distribute general Human Resources correspondence, such as those announcing policy revisions.
• Answer telephone inquiries.
• Other duties and responsibilities as assigned by the General Manager, including administering, posting, and tracking guest service scores.
• Maintaining employee bulletin boards with updated California and Federal labor law posters.

Qualifications

Experience 

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities. High School diploma required. College degree preferred.
• Minimum of 4 years hotel management experience of Department Head or above.
• Marriott brand experience is highly desired. (Experience with Marriott systems such as mHub, GXP, and brand standards is a plus).
• Full-Service Hotel Experience.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability, and the planning, organization development, and coordination of large-scale work projects.

Knowledge and Skills

• Ability to deal effectively with all employees and employee representatives, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
• Ability to read, listen, and communicate effectively in English both verbally and in writing to prepare official memoranda and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all employees.
• Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State of California and Federal laws and regulations pertaining to Human Resources matters.
• Must demonstrate knowledge of California Wage Orders, meal and rest break compliance, and California-specific leave laws (CFRA, PDL).
• Basic mathematical skills to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
• Computer literate in MS Word, Excel, Outlook.
• Paycom experience preferred.

• Ability to stand, walk, and/or sit and continuously perform essential job functions for an eight-plus hour shift.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.