Spa Supervisor

Tiempo Completo

Description

The Sanderling Resort is looking for a full-time Spa Supervisor to join our team. The primary responsibility of the Spa Supervisor is to ensure smooth daily operations and exceptional guest experience. The right candidate will have a strong background in customer service with exceptional communication skills and phone etiquette. Work schedule would be Wednesday through Sunday.

PURPOSE:

To ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests. Overseeing front desk, scheduling, cleanliness, and service quality, ultimately contributing to the spa's financial goals and reputation.

RESPONSIBILITES:

• Works with Spa Director to oversee the front desk staff and spa therapists
• Provides a warm introduction to spa guests
• Reserves and confirms spa appointments
• Understands the basics of the spa menu and products to communicate knowledgeably with guests
• Assist guests with use of lockers and amenities
• Executes the standard of the spa in the set-up of amenities and décor
• Completes hourly walkthrough and recovery of spa
• Acts as the main point of contact for groups and bridal parties
• Addresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retention
• Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areas
• Ensure boutique and retail spaces are neat, organized, and fully stocked
• Act as a leader in the absence of the Spa Director and maintains established guidelines
• Attend all scheduled meetings and training sessions.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to move up and down stairs occasionally
• Ability to move quickly based on guest needs
• Ability to bend, stretch, and reach frequently, including above head
• Ability to visibly survey areas clearly and inspect visual details
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software/Ticket Printer
• Time Clock
• Basic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and spa environment.

KEY SKILLS & EXPERIENCE REQUIRED:

• 2+ years of experience in a guest facing customer service role
• Must have experience in conflict resolution and de-escalation
• Spa or customer service management experience preferred but not required
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for providing the best customer experience possible
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality
• Excellent verbal communication skills, a clear speaking voice, and the ability to maintain a professional and positive tone at all times.
• Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.