Director of Outlets

Tiempo Completo

Description

Operations & Guest Experience

• Lead all resort F&B outlets to deliver exceptional, consistent guest experiences

• Maintain high standards of service, cleanliness, and brand presentation

• Ensure seamless collaboration between Front of House, Culinary, Events, and Rooms

• Actively manage service recovery and guest feedback, including online reviews

Leadership & Team Development

• Recruit, train, coach, and develop outlet managers and supervisors

• Foster a culture of accountability, engagement, and continuous improvement

• Ensure proper scheduling, coverage, and labor deployment

• Lead performance management, corrective action, and recognition programs

Financial Management

• Oversee outlet P&Ls, including labor, beverage cost, food cost, and controllables

• Partner with Finance to forecast, budget, and manage revenue and expenses

• Analyze KPIs and implement strategies to improve profitability without sacrificing service

• Control waste, comps, voids, and inventory levels

Compliance & Risk Management

• Ensure compliance with food safety, sanitation, alcohol service, and company policies

• Enforce responsible alcohol service standards and local/state regulations

• Maintain accurate documentation and operational controls

Strategy & Collaboration

• Support menu development, promotions, and seasonal programming

• Partner with Sales & Events on banquets, group business, and special events

• Assist in outlet concept enhancements and continuous operational improvement

• Minimum 5–7 years of progressive Food & Beverage leadership experience, preferably in a resort or luxury hospitality environment

• Proven experience managing multiple outlets and large teams

• Strong understanding of P&L management, labor strategy, and cost controls

• Demonstrated leadership presence with the ability to lead through busy service periods

• Excellent communication, organizational, and problem-solving skills

• Flexible schedule including weekends, holidays, and evenings as needed

• Resort, destination, or high-volume multi-outlet operation experience

• Experience working with union or seasonal labor (plus)

• Familiarity with POS systems, inventory tools, and workforce management systems

• Destination resort environment in the Florida Keys

• Collaborative leadership culture

• Opportunity to impact guest experience and business performance at scale

• Competitive compensation and benefits package

We offer a competitive compensation and benefits package, which may include:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Time Off (PTO) and Company Holidays

• Employee Assistance Program (EAP)

• Resort discounts on dining, accommodations, and amenities

• Professional development and growth opportunities

• Relocation or housing assistance (when applicable)

Benefits eligibility and offerings may vary based on employment status and company policies.

Hawks Cay Resort and EOS Hospitality are proud to be Equal Opportunity Employers.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. We are committed to creating an inclusive, diverse, and respectful workplace for all team members.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.