Restaurant Supervisor

Tiempo Completo

Job Purpose

To supervise and coordinate activities of dining room associates and coffee shop outlet to provide fast and courteous service to patrons.

Job Responsibilities

• Schedules dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• Addresses and corrects complaints of patrons.
• Assigns work tasks and coordinates activities of the F & B outlet room associates to ensure prompt and courteous service to patrons.
• Inspects F &B outlet serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• May interview, hire, discharge, train, schedule work hours and keep time records of associates.
• May assist in planning menus, prepare beverages and expedite food orders.
• May collect payment from customers and total receipts at end of shift to verify sales and clear cash register.
• Rewards associates who use their empowerment to meet or exceed guest expectations.
• Other duties as assigned.

Job Skills

• Speak clearly.
• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities often and sometimes without notice.

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Qualifications

Education

HS Diploma or equivalent

Experience

One year experience as cashier, two years experience as a server, and one year in direct sales or the retail trade; OR, an equivalent combination of experience.

Licenses/Certifications

TIPS Certification and Food Safety Certification