Gilis Beach Club Bartender

Tiempo Completo

Summary

The Bartender is responsible for creating exceptional beverage experiences for guests across all resort outlets, including bars, pool and beach areas, restaurants, and in-room dining. This role combines technical beverage knowledge, creativity, and anticipatory service to ensure guests enjoy perfectly crafted drinks with attentive, Forbes Five-Star service. Bartenders also maintain bar organization, cleanliness, and compliance with safety and liquor regulations.

Essential Duties And Responsibilities

Guest Engagement & Experience

• Greet guests warmly and provide a polished, professional experience at the bar.
• Offer personalized beverage recommendations, including cocktails, spirits, wine, beer, and non-alcoholic options.
• Prepare and serve beverages according to standardized recipes, presentation guidelines, and guest preferences.
• Anticipate guest needs, maintaining attentiveness to orders, refills, and special requests.
• Handle guest concerns promptly, following Forbes-aligned service protocols to ensure satisfaction.
• Maintain positive guest relations, ensuring a friendly, welcoming atmosphere throughout the shift.

Operational & Bar Management

• Set up, organize, and maintain the bar station, including glassware, garnishes, and beverage inventory.
• Ensure all bar equipment is properly maintained and used safely, including POS systems, blenders, ice machines, and refrigeration units.
• Monitor beverage stock levels, prepare daily requisitions, and communicate shortages to management.
• Adhere strictly to all state and resort liquor regulations, including serving to guests responsibly.
• Maintain cleanliness and organization of bar areas, back-of-bar storage, and guest-facing stations.
• Support opening and closing bar procedures, including cash-out, reconciliation, and prep for next shift.

Training & Standards

• Maintain complete knowledge of bar menus, daily specials, signature cocktails, and beverage offerings.
• Participate in pre-shift briefings, tastings, and ongoing training sessions.
• Uphold Forbes-aligned grooming, uniform, and presentation standards consistently.
• Train and mentor junior bartending staff in service etiquette, recipes, and efficiency asneeded.

Communication & Collaboration

• Communicate effectively with servers, hosts, management, and other departments to ensure smooth guest flow and timely service.
• Relay VIP requests, special occasions, or guest preferences to the appropriate team members for follow-up.

Qualifications

Education & Experience

• High school diploma or equivalent required; hospitality or mixology training preferred.
• Previous experience as a bartender in luxury resorts, fine dining, or high-volume settings preferred.
• Knowledge of POS systems and inventory management preferred.

Requirements

Physical Demands

• Ability to stand for extended periods and work in fast-paced environments.
• Capable of lifting up to 50 lbs and moving kegs, beverage crates, or supplies as needed.
• Comfortable working indoors and outdoors, including pool and beach areas.

Communication & Interpersonal Skills

• Fluent in English (spoken and written); additional languages a plus.
• Strong interpersonal skills; able to anticipate guest needs and manage expectations professionally.
• Comfortable using POS systems, handheld communication devices, and digital ordering tools.

Behavioral Competencies

• Exhibits professionalism, composure, and warmth under pressure.
• Demonstrates attention to detail, situational awareness, and proactive problem-solving.
• Works collaboratively with servers, hosts, and management to ensure smooth service flow.
• Upholds resort values of respect, integrity, and excellence in service.

Work Environment

• Fast-paced, guest-facing luxury resort environment.
• Indoor and outdoor work across multiple bar outlets with varying noise levels.
• Must maintain Forbes-aligned grooming, uniform, and presentation standards at all times.

Service Excellence Expectations

• Creates memorable guest experiences through expert beverage service, personalized recommendations, and attentiveness.
• Maintains organized, clean, and visually appealing bar stations.
• Anticipates guest needs, ensuring seamless service and proactive communication with the team.
• Embodies the resort’s service philosophy: gracious, refined, and intuitive at every guest interaction.