Group Rooms Coordinator

Tiempo Completo

Description

What You’ll Do

As our Group Rooms Coordinator, you’ll be the expert ensuring every detail of each group booking is accurate, organized, and delivered flawlessly. Your key responsibilities will include:

• Building and managing group blocks in Hilton’s PEP system, including billing setup and inventory allocation
• Utilizing Hilton’s R&I system for creating key reports and group updates
• Managing the RAPID system
• Handling rooming lists and providing accurate updates to group clients
• Overseeing call-in groups and building Attendee Websites
• Managing rooming list downloads and processing group commissions
• Completing reservation and GRIP audits
• Working within the Delphi FDC platform to support Sales operations
• Entering final group pickup data
• Assisting with individual reservations as needed and VIP assignments as needed
• Setting up and managing social group blocks and rooming lists
• Communicating directly with clients and guests regarding group blocks and reservation updates
• Managing airline crew inventory and group blocks in Hilton’s PEP system
• Supporting Sales Managers as needed with group blocks, individual reservation updates and other group system transactions

The ideal candidate will demonstrate skills in the following areas:

• Tech-savvy and highly comfortable working in multiple applications at once
• Detail-oriented with excellent organizational skills
• A strong communicator who thrives in a collaborative, fast-paced environment
• Familiar with hotel sales systems such as Delphi FDC, Passkey, RAPID!, and others (preferred, not required)
• Passionate about providing exceptional service to internal and external clients

If you're ready to grow your career with an iconic team and deliver exceptional experiences for all groups at Hilton Charlotte Uptown, we’d love to hear from you!

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

Prior PEP system experience preferred.

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

• High School (Preferred)

Skills

• Multi-Tasking (Some Knowledge)
• Decision Making (Some Knowledge)
• Customer Service (Intermediate)

Experience

• Required

  Prior PEP system experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.