Night Auditor

Medio Tiempo

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a night owl with a knack for numbers and a passion for customer service?  We are seeking a reliable and detail-oriented Night Auditor to join our team. If you thrive in a quiet, overnight setting and have a keen eye for accuracy, this role is perfect for you!

* This position requires weekend and holidays shifts 

** The hours for this position are 10:00pm-6:00am

Advancement Opportunities and Professional Career Path:

• Accounting Manager • Front Office Manager • Operations Manager • Assistant General Manager • General Manager 

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k 
• Health/Dental/Vision/Life/Voluntary Insurance 
• Management Development Program 
• TEAM and Travel Discounts 
• Vacation/Well/Holiday Pay 
• Career Advancement Opportunity 
• Referral Bonus Program 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will audit, balance, post, and report on the front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.   

Requirements:

• Prior 1-2+ years' night auditing in a brand or luxury hotel environment is ideal
• High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus
• Be a member of our ROCKSTAR night TEAM 
• Must be 18+ years of age 
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Handle cash, coins, and currency at night
• Outstanding verbal and written communication skills
• Detail-oriented and strong organizational skills

Essential Job Duties:

• Welcomes and registers Guests according to Brand Standards and hotel procedures.
• Check departing Guests out of the hotel according to Brand Standards and hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Ensures total guest satisfaction.
• Answer phone lines and assist/direct guests where needed.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Complete tasks on daily checklist which includes, but is not limited to:
• Monitor for customer care cases, guest chats and work orders.
• Reconcile, balance, audit and/or post all receipts, charges, rooms, etc.
• Run “End of Day” reports. Close the day.
• Completes Management reports and distributes accordingly.
• Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge)
• Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Maintain and adhere to policies regarding handling of cash bank.
• Process mail, messages and packages.
• Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings as needed or required.

Pay rate is $21.00 per hour