Front Desk Agent
Medio Tiempo
AM/PM
Residence Inn Pigeon Forge
Pigeon Forge, TN
Publicado 3 de marzo de 2026 por Gibson Hotel Management, Inc.
Award-Winning Company Seeks Vibrant Front Desk Agent! Join Us for Exciting Hospitality Career Opportunities!🍍
Compensación: 15,00 $ a 17,00 $ por hora
Perks: Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!
Primary Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Skills/Experience
- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Residence Inn Pigeon Forge
Welcome to Residence Inn Pigeon Forge
An entertaining experience awaits you at the all-new Residence Inn by Marriott®, located in the heart of Pigeon Forge, TN. Enjoy the short distance to the world-famous Dollywood Theme Parks and attractions. We are conveniently located next door to The Island Family Entertainment Center, the LeConte Convention Center and the Cal Ripken Experience. You will enjoy spectacular views of The Smoky Mountains & The Island.If your day calls for hiking, The Great Smoky Mountains are just a short drive away. You'll thrive at Residence Inn with all the conveniences you need. You will feel right at home with our spacious studio and one-bedroom suites with separate living and sleeping areas, as well as a fully equipped kitchen. Enjoy our delicious complimentary hot breakfast including healthy options to get your day going! Bring your furry companions along for the fun and let them run around and make friends at our on-property dog park.
| Dirección | 2959 Teaster Lane, Pigeon Forge, TN 37863 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 6 |
Acerca de Gibson Hotel Management, Inc.
Gibson Hotel Management, Inc.
Management | Development | Investments
Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company.
We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. As a vertically integrated hospitality company, we leverage our strategic relationships with worldwide industry-leading brands such as Marriott International, Hilton Worldwide, and InterContinental Hotel Group to create value for our investors, team members, and the communities in which our hotels have a presence. We understand that any venture worth pursuing calls for a diverse team of talented and driven professionals working with synergy to achieve bigger goals than any single individual could accomplish.
Our leadership team believes that successful businesses call for systematic strength, - from the process of forming strategic initiatives and engaging in site selection, through thoughtful design and construction, pre-opening marketing campaigns, deploying skilled managerial talent, and providing strong corporate leadership. Our primary goal is to participate in value-creating endeavors for our lodging partners, investors, guests, and team members. We consistently reach our goals through applying our management, development, and investment services on a selective and strategic basis in growing markets nationwide.
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
While working at the corporate office you can expect the following:
- Competitive Salary
- Benefits Including: Heath Insurance and Stipend, Dental Insurance, Vision Insurance, 401(k) with match from GHM, Voluntary Benefits such as: Short- and Long-Term Disability, Critical Illness, Hospital Indemnity. All along with PTO, Daily Pay, and a Free Telehealth Program through Healthiest You!
- Cell Phone Stipend
- Free use of our office gym
If you embrace the philosophy of Servant Leadership, have an entrepreneurial spirit, and are a team player, Gibson Hotel Management, Inc. is interested in you!
Are you ready to take your career in hospitality to the next level?
JOIN OUR TEAM TODAY!
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