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Job Description

What You’ll Do

As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include:

Warmly welcoming and checking in guests according to Marriott standards
Answering calls with professionalism (within 3 rings!)
Handling guest requests, complaints, and special needs with confidence and care
Managing room assignments, availability, and group activities
Processing accurate check-outs and payments
Balancing your cash bank and keeping it secure
Communicating effectively with all departments to ensure a seamless guest experience
Generating and distributing daily reports
Following all policies for payment, credit, and cash handling
And, of course, other duties as assigned — no two days are ever the same!

What We’re Looking For

The ideal candidate will:

Have strong communication skills and a friendly, professional demeanor
Be tech-savvy and quick to learn hotel systems
Love working with people and solving problems on the spot
Stay calm under pressure and keep a positive attitude
Be reliable, detail-oriented, and eager to help

Perks & Benefits

We take care of our team members with:

401(k) with company match
Health, dental, vision, and life insurance
Paid time off
Employee assistance program
Hotel & travel discounts
Referral bonus program
Flexible scheduling

Apply Today!

If you’re ready to make a difference in every guest’s stay — apply now and join a team that loves what they do!

Courtyard by Marriott Newark-University of Delaware

Rest and recharge at our hotel in Newark, Delaware

Located on the University of Delaware campus and surrounded by popular downtown destinations including Newark Main Street, Christiana Mall, Deerfield Golf Club, and the Casino at Delaware Park, the Courtyard Newark-University of Delaware puts you in the middle of everything. Our hotel offers free parking in addition to comfortable rooms and suites, featuring complimentary Wi-Fi, luxurious bedding, and flat-screen TVs. Have a delicious meal at our on-site restaurant, The Bistro, serving American cuisine and Starbucks® coffee, or enjoy a handcrafted cocktail or local craft beer at our Lobby Bar and Lounge. Host your next meeting or event in one of our two contemporary meeting venues. Our pool was recently closed, and will be replaced with a state-of-the-art fitness center. Whether you're on-the-go or have time to spare, maintaining a healthy lifestyle is easy with our new 24-hour fitness center. Hotel housekeeping is operating at a modified version, refreshing only what’s necessary based on guest needs.