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Job Description

What You’ll Do

As the Front Desk Supervisor, you’re the command center of our guest experience — leading a team that sets the tone from the moment guests walk through our doors. You’ll:

Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between
Lead by example with a service-first mindset and strong operational discipline
Train, coach, and empower Front Desk associates to deliver exceptional hospitality
Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience
Monitor business levels, forecast challenges, and implement effective solutions on the fly
Maintain a polished, organized lobby and uphold brand standards at all times
Ensure compliance with cashiering procedures, security protocols, and accounting policies
Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution
Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence

What We’re Looking For

Required

Qualifications

:

High school diploma (some college a plus)
Strong communication skills — verbal and written
Ability to compute basic mathematical calculations accurately
Flexibility to work a variety of shifts in a 24/7 environment

Preferred

Qualifications

:

Previous supervisory experience (hospitality strongly preferred)
Guest relations or training experience
Fluency in Spanish a plus

Key Skills

A natural leader who can motivate and support a team
Detail-oriented with speed, accuracy, and follow-through
Confident enforcing policies and maintaining standards
Tech-savvy and comfortable navigating hotel systems
A people person who thrives under pressure and keeps calm in the busiest moments

Perks & Benefits

Competitive salary
401(k) with company match
Health, dental, vision, and life insurance
Paid time off
Employee discounts (including Marriott travel perks!)
Career advancement opportunities within a supportive, growth-minded culture

Step Up to the Desk. Lead the Way.

If you’re ready to bring energy, leadership, and a touch of hospitality magic to our Front Desk — apply today and join a team that leads with heart and delivers with excellence.

Courtyard by Marriott Newark-University of Delaware

Rest and recharge at our hotel in Newark, Delaware

Located on the University of Delaware campus and surrounded by popular downtown destinations including Newark Main Street, Christiana Mall, Deerfield Golf Club, and the Casino at Delaware Park, the Courtyard Newark-University of Delaware puts you in the middle of everything. Our hotel offers free parking in addition to comfortable rooms and suites, featuring complimentary Wi-Fi, luxurious bedding, and flat-screen TVs. Have a delicious meal at our on-site restaurant, The Bistro, serving American cuisine and Starbucks® coffee, or enjoy a handcrafted cocktail or local craft beer at our Lobby Bar and Lounge. Host your next meeting or event in one of our two contemporary meeting venues. Our pool was recently closed, and will be replaced with a state-of-the-art fitness center. Whether you're on-the-go or have time to spare, maintaining a healthy lifestyle is easy with our new 24-hour fitness center. Hotel housekeeping is operating at a modified version, refreshing only what’s necessary based on guest needs.