Assistant General Manager

Tiempo Completo

As our Assistant General Manager, you are the operations driver, dedicated leader, and partner to the General Manager.

Key Responsibilities Include:

• Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.

• Team Leadership & Development:Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports.

• Financial & Sales Support:Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue.

• Quality & Guest Experience: Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the “Say Yes to a Simple Request” program.

• Property & Asset Protection: Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

• Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.

• Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.

• Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values.

• Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development.

If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you!

Preferred Qualifications: 

• A proven track record of driving operational efficiency and profitability.

• Exceptional leadership, communication, analytical, and problem-solving skills.

• BONUS! Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

• Experience with budgeting, financial management, or project management.