Apartment Services (Operations) Manager

En Llamada Tiempo Completo

Apartment Services Manager

Schedule: Monday–Friday, 9:00 AM–5:30 PM EST (Full-Time, Core Hours)
Location: Onsite – New York, NY
Salary Range: $70,000–$80,000 annually + Bonus (based on experience and qualifications)

About Furnished Quarters

Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With more than 25 years of industry experience and certification as an LGBTQ+ diverse-owned business, we bring a human-first approach to short-term living—elevated by care, community, and connection.

We serve business and leisure travelers across major U.S. markets with fully furnished residences and customized housing programs. Our team values collaboration, growth, individuality, and exceptional guest service. The five core values that shape our culture—Challenge, Collaboration, Care, Career, and Community—guide everything we do.

If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and empowers your voice, it’s time to #StayDifferent.

The Opportunity

We’re seeking an experienced, operationally driven Apartment Services Manager to lead the daily functions of our Apartment Services team. In this role, you will oversee apartment setups and deconstructs, maintenance coordination, SOP compliance, vendor partnerships, and cross-department collaboration. You’ll ensure operational excellence across our core and global markets—supporting seamless guest experiences and efficient internal workflows.

This position is perfect for a service-oriented leader who thrives in a fast-paced environment, is passionate about process improvement, and excels at coaching, delegating, and organizing complex operational tasks.

What You’ll DoOperational Oversight

• Manage and oversee apartment setups, deconstructs, and inspections across core and global markets.

• Coordinate with Guest Services, Property Leasing, and Operations partners to ensure accuracy and timeliness.

• Review Global Arrivals and ensure inspections are received and addressed quickly.

• Oversee building maintenance programs including preventative maintenance and painting schedules.

• Maintain accurate task tracking and data integrity in Salesforce and other internal systems.

• Monitor escalations and delayed tasks and communicate timely updates to cross-functional teams.

• Participate in the rotating Manager On-Call Program, including evenings, weekends, and holidays.

Cross-Department Collaboration

• Partner with Guest Services, Property Leasing, Accounting, and Operations to support smooth workflows and accurate billing.

• Escalate recurring issues to leadership with thoughtful solutions.

• Maintain productive relationships with internal and external partners.

Team Leadership & Management

• Lead, mentor, and support Apartment Services Specialists to ensure efficient execution of daily responsibilities.

• Conduct team meetings, one-on-one coaching sessions, and formal performance reviews.

• Monitor productivity and ensure on-time completion of setups, deconstructs, service requests, inspections, and Global Arrival Instructions.

• Ensure compliance with departmental SOPs and uphold service quality standards.

• Address performance issues promptly and partner with HR when escalation is required.

• Maintain visibility and provide hands-on support during high-volume periods.

Training & Development

• Provide ongoing training on department SOPs, operational processes, and systems.

• Document performance concerns and lead corrective action discussions when needed.

• Conduct scheduled SOP reviews and ensure team members meet all HR-assigned training deadlines.

• Support onboarding and training milestones for new hires.

Compliance & Process Improvement

• Ensure adherence to all company policies and regulatory requirements.

• Identify opportunities for operational improvements and efficiency gains.

• Support the rollout of new processes, technologies, and system enhancements.

• Maintain detailed records for audits and compliance reviews.

What You Bring

• Bachelor’s degree in hospitality, business, or a related field (required)

• Minimum of 5 years of experience in hospitality, guest services, or operations, including 3+ years in a supervisory or managerial role

• Proficiency in Microsoft Office and operational tools such as Salesforce, Asana, and similar CRM systems

• Strong leadership capabilities with experience mentoring and holding teams accountable

• Excellent communication skills: verbal, written, and interpersonal

• Proven customer service expertise and the ability to resolve complex operational issues

• Exceptional time management, organization, and prioritization skills

• Ability to thrive in a fast-paced, high-volume environment

• Flexibility to participate in the Manager On-Call rotation, including evenings, weekends, and holidays

Benefits

• Medical, Dental, and Vision Insurance

• Life, Short- and Long-Term Disability Insurance

• Medical FSA and Commuter Benefits

• 401(k) with Company Match

Equal Opportunity Statement

Furnished Quarters is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - regardless of race, gender, age, ability, religion, or background.