Team & Culture Manager

Tiempo Completo

Our culture is founded on the principle that T.E.A.M. represents ‘Together Everyone Achieves More.’ The Team & Culture Manager is responsible for sustaining and enhancing this culture across a portfolio of 25+ hotels.

Responsibilities

The Team & Culture Manager will:

1. Drive Culture Initiatives

   • Design, deploy, and manage culture-building programs and events (TEAM lunches, recognition programs, monthly/quarterly culture activities).

   • Ensure consistency of the “TEAM” brand and values across all properties/corporate. 

2. Travel & On-site Engagement

   • Visit hotel properties across the portfolio to assess how culture initiatives are being adopted and offer support. 

   • Help with onboarding of new properties and new leadership, ensuring they understand and commit to the culture. 

3. Recognition & Rewards

   • Oversee “Team Member of the Month” programs and quarterly recognition of managers. 

   • Create and push out communications tailored to property-level teams.

4. Committees & Internal Ambassadors

   • Support or lead TEAM Committees at each property; help assess their effectiveness. 

   • Be a culture champion at corporate: promote programs like meetings, impromptu events, social media/Instagram contests related to TEAM. 

5. Survey & Feedback

   • Assist with the semi-annual team member opinion surveys. 

6. Budget & Resources Management

   • Help properties use their culture/TEAM budgets wisely; manage supplies and logistics for culture-program deliverables. 

7. Communications & Content Creation

   • Develop internal communication materials: recognition content, social media / Instagram-related pieces. 

Qualifications & Skills

• A degree in Human Resources, Hospitality Management, Business, or a related field is a plus.

• Prior experience in employee engagement, culture programs, or similar (especially in the hospitality sector) is preferred. 

• Strong organizational skills; ability to manage multiple initiatives across multiple locations.

• Excellent communication skills (verbal, written, and presentation). 

• Proficiency with Microsoft Office, possibly Publisher, PowerPoint etc. 

• Ability to travel outside of NYC as needed

• Personable, motivational, and able to connect with people at all levels. High emotional intelligence.

Other Attributes

• Passion for culture: genuinely cares about people, engagement, and development.

• Creative and proactive: able to come up with fresh ideas and drive them.

• Ability to work in a decentralized environment: different hotel properties; varying contexts.

• Confidentiality and professionalism in handling feedback/surveys, employee issues.

*The anticipated compensation range for the position is $65-70k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*