Guest Service Agent (Porter)

Tiempo Completo

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

We’re looking for a Guest Service Agent (Porter) to join the Front of House team. You assist guests with arrivals, departures, and luggage, provide guidance on hotel services and local highlights, and ensure a smooth, welcoming experience. With a flexible attitude, strong communication skills, and a guest-focused mindset, you help create memorable stays while supporting the front desk and housekeeping teams.

What You’ll Do:

• Deliver exceptional, personalized service and create a welcoming guest-first atmosphere.
• Assist with arrivals and departures, including luggage handling, parking vehicles, and transportation requests.
• Share knowledge of hotel services, amenities, and local highlights.
• Escort guests to rooms or venues and provide guidance on in-room facilities.
• Work closely with Front of House and Housekeeping to ensure smooth operations.

What We’re Looking For:

• Flexible mindset: available for different shifts, including mornings, evenings, weekends, and holidays.
• Previous hospitality experience is a plus.
• Valid driver’s license.
• Physically fit and comfortable being active during shifts.
• Strong communication skills in Dutch and English; confident using Microsoft Office and hotel systems.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

• 6 complimentary nights per year at the Lore Group hotels worldwide

• Employee and Friends & Family discount rates at the Lore Group hotels

• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels

• A monthly budget to spend on benefits platform Alleo

• Possibility to lease a bike

• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

• Free and unlimited appointments per year with a psychologist via OpenUp

• A monthly contribution to a pension scheme

• A monthly travel allowance

• A monthly clothing allowance (if applicable to your position)

• A yearly shoe allowance

• Possibility to take part in a Dutch language course

• Freshly prepared meals in the canteen

• Discount on supplemental health insurances

Location: Amsterdam