Loss Prevention Agent
Tiempo Completo
El Capitan Canyon
Santa Barbara, CA
Publicado 17 de julio de 2026 por EOS Hospitality
Description
Overnight Security Agents assist with arrivals after normal business hours, communicate all issues and concerns to the Resort Manager, and monitor security at the resort for unregistered guests, guest parking or other issues requiring attention all while providing excellent customer service.
This is an overnight position with shifts that vary from 9pm-6am.
Guest Interaction & Communication:
Greet visitors, vendors, and contractors, directing them to their destinations.
Obtain names and information from guests entering the resort.
Answer telephones courteously, relaying information to appropriate channels.
Handle guest questions, complaints, and concerns directly or escalate to the appropriate department.
Resort Oversight:
Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues
requiring attention.
Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.
Assist with noise complaints, parking enforcement, and other security responsibilities.
Monitor and report unusual occurrences, ensuring safety procedures are followed.
Administrative & Operational Support:
Receive and track packages and mail for resort operations.
Tag vehicles for removal by the owner at unrented transient sites.
Communicate all issues and concerns to the Guest Services Manager and Resort Manager.
Other Duties:
Perform other tasks as assigned to ensure the smooth operation of the resort.
Requirements:
High School Diploma or GED.
Valid driver’s license.
Good verbal and written communication skills.
Reasonable computer proficiency, including the ability to use email and the internet.
Strong organizational and customer service skills.
Flexibility to respond to resort needs during non-business hours.
Ability to lift at least 25 pounds.
Ability to read maps and follow directions.
Hard-working, dependable, and willing to take direction.
EOE
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Hourly Rate: $22.50
Remote: No
Housing Provided: No
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
El Capitan Canyon
El Capitan Canyon is a unique resort located 15 miles north of Santa Barbara. El Capitan offers a resort camping experience like no other with our own style of cedar cabins, safari tents, and yurts that cater to the comforts of a hotel but showcase the serenity of the Gaviota Coast.
El Capitan Canyon is also a unique, exciting, and beautiful place to work! El Capitan has a variety of open positions from entry level to experienced candidates, each position offering its own set of skills, experience, challenges, and benefits.
If you love the outdoors and want to gain or grow hospitality experience, please review all of our current open positions and submit an application to join the El Cap team!
| Dirección | 11560 Calle Real, Santa Barbara, CA 93117 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 9 |
Acerca de EOS Hospitality
A New Dawn for Hospitality
EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.
Make An Impact
Build A Career As Exceptional As You
Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
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