Kick Start Your Resort Career
Are you considering a career in the resort industry? Each year, thousands of people choose resort jobs as a way to travel the country, gain valuable work experience and meet new people.
Imagine enjoying a resort vacation lifestyle every single day! Hotel and resort jobs offer employees the opportunity to experience the best in outdoor and leisure activities while building a rewarding career.
Resorts typically offer short-term lodging to travelers, with the added benefits of beautiful scenery, recreational activities and luxury accommodations. Many offer conference facilities, banquet halls, golf courses and even luxurious spas. From the smallest private lodges in Nova Scotia to the expansive Jasper Park Lodge property, resorts offer a unique vacation experience for guests? one that you, as an employee, are paid to enjoy!
An opportunity for everyone
From the Executive Chef to the Front Desk Agents to the Housekeepers, each employee plays a valuable role in the overall success of the resort. A General Manager oversees the operation of the resort property while department Managers supervise each individual departments, such as:
- Food and Beverage
- Human Resources
- Housekeeping and Laundry
- Front Desk, Concierge and other Guest Services
- Banquet Services
Unlimited growth potential & career building
With skiing, swimming, guided tours, golf and other leisure activities offered by many resort properties, the job opportunities are endless. Within each department, the jobs range from entry-level positions to upper management; for example, you could begin your foodservice job as a Busser in the hotel dining room. With ongoing training and experience, you gradually climb the ranks, working your way through:
- Captain or Senior Serving
When the Dining Room Manager is awarded the Food and Beverage Manager position, you are happy to fill their shoes! The potential for growth and career advancement through apprenticeships and ongoing training is excellent.
Lynn Johnston, Certified Human Resources Executive (CHRE) and Regional Director at the Crowne Plaza Hotel in Ottawa, estimates that 80% of her hotels supervisory and management team are promoted from within the company. "Our hotel has an extremely low staff turnover rate, at 21.7% annually. Much of our management team worked their way up the chain and our employees typically stay with us a long time," Johnston says.
In fact, hotels and resorts succeed by providing a level of customer service to their guests made possible through continuous staff training and motivation.
Living and loving the resort life
People enter the resort industry for a variety of different reasons, but many stay simply because there is no other life like it!
Working in a resort isn't all fun and games, though; the environment can be fast-paced and hectic. During "peak" times at the resort, hours of work increase. "Down" times provide a refreshing break, with more days off and time to enjoy the surrounding area. However, down times can also be hard on your bank account! Save money through the peak times so you can enjoy the down times without financially stretching yourself too thin.
Because resorts are usually located in non-urban settings, many staff live on site. A positive team-player attitude and agreeable disposition are critical to your success at work and in staff accommodations.
Top five tips: find your perfect resort job today!
1. Do Your Homework - The key to success in the hospitality industry is in landing a job you will truly enjoy. Apply for positions in resorts where you are willing to relocate. Examine your personal likes, dislikes, skills and talents; do you love working with people? A foodservice job might be a great fit for you. Do you prefer to work behind the scenes? A back-of-house hotel job like stewarding could be your dream come true!
2. Know Your Strengths - Promote your skills and personality to the company you wish to work with. Don't be shy! Resort and hotel jobs require:
A positive and friendly attitude
- The willingness to learn new ideas and skills
- Good attention to detail
- A professional appearance
- Excellent interpersonal and communication skills
3. Perfect Your Resume - This is your first contact with a potential employer. Make sure you are sending the right message! When asked what her company looks for when pre-screening candidates for employment, Johnston explains, "It depends on the position, but we look for employees with a professional, well put together resume and relevant experience." And the number one quality she looks for in interviews? "A great attitude!"
4. Be Prepared - The hiring process at the Crowne Plaza is mirrored in resorts across the country. Human Resources staff screen resumes and select candidates for interviews and testing. While some companies, such as the Jasper Park Lodge, interview candidates by telephone, the Crowne Plaza holds panel interviews on site. Many hotels use psychological and skills testing to determine if you are well suited for a position with their company. Make sure you understand the interview process and practice mock interviews with a friend.
5. Get a Head Start With Hcareers! -Sign up for the Hcareers newsletter for instant and ongoing access to job seeking tips and advice from experts. Browse www.hcareers.com to get a feel for what resort jobs are currently available.
Good luck in your search!