General Manager

Full-Time

Lead a Flagship Hilton Property in the Heart of Miami’s Gateway District

Picture this: two vibrant Hilton properties, one dynamic leader. Nestled in the thriving Blue Lagoon business district—just minutes from Miami International Airport, the gleaming waters of Biscayne Bay, and the electric pulse of Downtown Miami—this dual-branded Home2 Suites and Tru by Hilton offers a rare opportunity to shape the guest experience in one of the world’s most dynamic travel markets. Miami isn’t just a destination; it’s a crossroads of cultures, commerce, and cuisine, and your hotel sits right at its center.

We’re seeking an accomplished General Manager ready to take the helm of a property where Latin flair meets modern hospitality innovation. This is more than a job—it’s a career-defining stage to demonstrate your leadership, hospitality acumen, and entrepreneurial spirit.

Why This Opportunity Shines

• Oversee two distinctive Hilton brands under one roof, mastering the art of dual-property leadership
• Thrive in Miami’s booming hospitality market, fueled by robust tourism, international business travel, and year-round sunshine
• Join Baywood Hotels, a company celebrated for its “It’s My Pleasure” service philosophy and unwavering commitment to associate growth
• Enjoy a direct path to advancement through structured training, mentorship, and brand certification programs
• Be part of a company culture that values community involvement through the BEAR (Baywood Hotels’ Education And Reach) Initiatives

Your Role as Property Leader

Driving Profitability and Performance

• Own the financial success of the hotel, achieving budgeted goals across every department
• Monitor labor standards, room rate strategies, and expense management to maximize profitability
• Lead daily huddles, weekly staff meetings, and monthly safety sessions to align teams around shared goals
• Conduct quarterly competitive rate analyses to maintain a strong market position
• Safeguard company assets through diligent cash handling, reconciliation, and reporting practices

Championing Asset and Brand Excellence

• Ensure the property consistently exceeds Hilton and Baywood quality standards
• Submit and manage annual capital and maintenance budgets in partnership with Regional Operations
• Conduct regular property inspections, ensuring pristine guest rooms and public spaces
• Participate in Asset Management meetings to drive long-term property value

Elevating Guest Satisfaction

• Resolve guest concerns with empathy and decisive action
• Foster memorable stays that inspire repeat business from both leisure and corporate travelers
• Represent the hotel in the local community, building partnerships that enhance its reputation
• Host brand-aligned events and receptions that reflect Miami’s vibrant hospitality spirit

Building and Inspiring Your Team

• Recruit, onboard, and mentor associates who embody exceptional service standards
• Oversee training, performance evaluations, and progressive discipline with fairness and consistency
• Champion associate engagement through recognition programs and professional development opportunities
• Ensure compliance with all federal, state, and company employment policies

Investing in Your Own Growth

• Attend at least one advanced management training seminar annually
• Stay ahead of industry trends through ongoing education and technology training
• Pursue Brand General Manager certification to further your career trajectory

What You Bring to the Role

Education:

• Bachelor’s degree in Hospitality or related field preferred; equivalent experience will be considered

Certifications:

• Valid driver’s license in good standing
• Brand General Manager certification preferred

Experience:

• Minimum one year as a General Manager in a similar hotel environment, or two years of management experience (with at least one in hospitality)
• Demonstrated success in driving profitability while exceeding guest and associate satisfaction metrics
• Familiarity with the Miami market is a plus

Additional Skills:

• Exceptional written and verbal communication abilities
• Bilingual proficiency in English and Spanish strongly preferred, reflecting Miami’s diverse community
• Proficiency in Microsoft Office, Google Apps for Work, and hospitality systems such as M3 and PMS
• Strong financial acumen, with the ability to interpret P&L statements and sales reports
• A calm, decisive demeanor under pressure and a natural talent for motivating teams

Join Us in Miami—Where Opportunity Meets Paradise

This is your invitation to lead with purpose in a city defined by energy, diversity, and endless sunshine. If you’re ready to elevate your career while delivering unforgettable guest experiences in one of America’s most exciting markets, we invite you to apply and become part of the Baywood Hotels family.