Senior Manager-Hotel Partnerships

Signature Travel Network® is a member-owned travel cooperative headquartered in El Segundo, California, with a regional office in New York. Established in 1956, the network today includes more than 15,000 travel advisors across the United States, Canada, Australia, Brazil, Mexico, New Zealand, Europe, and the Caribbean. Our primary focus is worldwide leisure travel, and our member agencies collectively generate more than $13 billion in annual travel sales. As industry leaders, our mission is to serve our members by creating state-of-the-art technology, marketing, and training programs while building strong preferred partnerships with best-in-class suppliers. Signature has consistently earned recognition as one of the Best Places to Work by the Los Angeles Business Journal.

Signature's New York office serves as the headquarters for the Hotel Team, which leads and operates the Signature Hotels & Resorts program and manages relationships with more than 1,400 global hotel partners. The Senior Manager, Hotel Partnerships (based in New York City) is responsible for building, managing, and growing relationships within the Signature Hotels & Resorts Collection. This role serves as a primary liaison between Signature's preferred hotel partners and the Signature advisor community, ensuring partners receive meaningful commercial value, strong visibility, and effective engagement through Signature's programs, events, marketing channels, and advisor network.

This role offers the opportunity to work closely with leading luxury hotel brands and contribute to partner engagement across the network. The Senior Manager will also provide leadership and support to a direct report, helping to drive team priorities, partner engagement initiatives, and operational excellence.

Key Responsibilities

• Assist the VP, Hotel Partnerships, with the development and rollout of strategic initiatives that drive partner sales and engagement.
• Manage relationships with participating hotel partners, including developing and analyzing sales production reports, creating presentations, hosting in-person account review meetings, identifying booking trends and revenue opportunities, and training hoteliers on Signature tools and best practices.
• Analyze partner performance metrics and business trends to identify opportunities for increased revenue and advisor engagement.
• Manage and develop direct report, providing coaching, guidance, performance feedback, and support for professional development.
• Partner closely with internal marketing, events, member engagement, and technology teams to deliver partner and member projects on time.
• Manage event sponsorships and support hotel partner engagement across Signature events and initiatives.
• Work with partners to develop compelling offers, educational content, and FAM opportunities for advisors.
• Maintain a proactive communication cadence through town halls and email updates, ensuring partners are informed of relevant Signature event opportunities, agency growth, and network updates.
• Represent Signature at partner events, trade shows, in-office meetings, and other industry functions.
• Travel as needed to attend partner meetings, industry events, conferences, and Signature functions.
• Contribute to process improvements that increase team efficiency, enhance the partner experience, and strengthen cross-functional collaboration.
• Support invoicing and accounts receivable activities.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of professional experience and industry knowledge.
• Five or more years of experience in hotel sales, luxury travel, partnerships, consortia relations, account management, business development, or a related commercial role.
• Demonstrated experience working with a luxury hotel portfolio.
• Proven ability to develop and maintain strong relationships with luxury hotel brands.
• Familiarity with consortia, host agency, credit card program or luxury travel advisor distribution channels.
• Exceptional written communication, presentation, and public speaking skills.
• Experience developing account plans, leading business reviews, and identifying growth opportunities.
• Strong analytical skills with the ability to interpret sales data and translate insights into actionable business recommendations.
• Experience managing event sponsorships and participation is preferred.
• Prior people-management experience is preferred, with the ability to mentor, coach, and develop team members.
• Highly organized, detail-oriented, responsive, and able to manage multiple deadlines and initiatives simultaneously.
• Ability to work independently while collaborating effectively across a distributed and cross-functional organization.
• Willingness and ability to attend evening events throughout New York City to support hotel partners.

Work Environment

This is a hybrid position based in Signature's New York office. Regular in-office attendance is required, along with participation in partner meetings, industry events, and evening networking functions. Signature supports a flexible work environment, allowing team members to balance in-office collaboration with remote work.  Candidates not in the NYC area will not be considered.

Travel: Periodic domestic and international travel may be required for industry events, partner meetings, and Signature functions.

Compensation & Benefits

Salary Range: $95,000 - $110,000 annually. Final compensation will be based on experience, skills, qualifications, and market considerations.

In addition, Signature offers a competitive benefits package including:

• Medical Insurance
• Flexible Spending Account (FSA)
• 401(k) Plan with a fully vested company match of up to 4% of gross pay
• Annual Cash Bonus Opportunity
• Tuition Reimbursement and Travel Incentive Program
• Passport Renewal and TSA PreCheck Reimbursement
• Paid Vacation, Sick Time, and Holidays
• Employee Recognition Program
• IATAN Travel Advisor Membership

Signature Travel Network is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees