Housekeeping Manager

Goal:  To assist in the maintenance of the cleanliness of the property, to ensure that all residences and transient guest rooms are maintained to the highest standards of cleanliness.

Duties:

Assist in overseeing the smooth operation of the Housekeeping Department

Conduct morning meetings with all Housekeeping staff and maintain log of topics discussed at meetings

Schedule all staff to provide highest productivity on a daily basis

To prepare the work assignments for all cleaning staff on a daily basis, and to ensure the assignments are ready for all Housekeeping staff by their start time

To inspect all residences and guest rooms to ensure that standards of cleanliness are maintained.

Regularly meet with permanent residents to ensure that Housekeeping standards are maintained in each residence

Ensure that Room Attendants know which rooms may be “rushed” for early arrivals, and that the rooms are ready prior to the guests arrival

Support the Management of The Sherry-Netherland in maintaining the highest standards of cleanliness and presentation through-out the property, including regular inspections of public areas, back of house areas, and offices. Conduct weekly inspections of these areas

Where standards of cleanliness are not being maintained, follow up with room attendant, by showing the problem, and provide coaching on providing correct service.

Follow up with correct disciplinary action in conjunction with the Executive Housekeeper with any attendants who have repeated cleanliness issues, in either residences or guest rooms

Report any Engineering deficiencies to the Engineering Department, issue work tickets, and ensure deficiencies are corrected

Maintain inventory of all supplies, including amenities, linen, cleaning supplies

Maintain in the Property Management System the appropriate status of all guest rooms, by updating directly into the computer, or by calling the Housekeeping office, and asking that the room be updated

Any other related duties which may be assigned by the Management of The Sherry-Netherland

Experience & Skills:  Prior experience in Housekeeping and prior supervisory experience essential; good computer skills including Excel, Word and Outlook; eye for detail, able to work with competing priorities in a fast paced environment

Education:  High school diploma or equivalent, college degree preferred

Physical:  Must be able to spend long periods standing and walking, able to bend, push, pull, lift and carry 30 lbs.