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Bartender
(Bartender/Mixologist)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Maintains and abides by standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Security Guard
(Security)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains complete awareness of hotel facilities and services.
Handles deliveries received during non-business hours, following hotel procedures.
Monitor surveillance cameras as assigned.
Investigate duress alarms and comply with respective procedures.
Patrol the property with specified equipment, checking all designated points and document all actions.
Ensure all guest room doors are secured; assist guests with room access according to privacy policies.
Respond to the scene of guest/employee accident promptly; comply with departmental procedures.
Comply with state regulations and with Shaner and Franchise guidelines for handling intoxicated guests.
Report to scenes of vehicles accidents/thefts and document specified information.
Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
Maintain confidentiality of all Security and hotel reports/documents.
Provide interdepartmental assistance upon request to ensure optimum service to guests.
Provide security service for banquet functions/meeting rooms as assigned.
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Sales Coordinator
(Sales & Marketing)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain knowledge of all hotel services/features and hours of operation.
Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Familiarization with current customers and hotel accounts.
Working knowledge of the front desk and desk operations.
Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep sales work area neat, clean, and presentable to clients or hotel staff.
Ensures communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.
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Front Desk Agent
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Guest Room Attendant
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
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Bellperson
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Place guest luggage inside room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
Monitor and maintain appearance of lobby areas and luggage holding room.
Ensure confidentiality of hotel guests and security of guest room access.
Other duties as assigned.
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