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Front Office Manager
(Guest Services)
The Front Office Manager plays an essential role in maintaining guest satisfaction and facilitating the Hotel’s daily operations. The Front Office Manager is responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.
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Director of Operations
(Operations)
As the Director of Operations, you will ensure exceptional experience for all guests while overseeing the operation of the Rooms Division, including Front Office, Housekeeping, and Guest Services, with a support role in Pescatore Restaurant and Engineering department. Reporting directly to the General Manager, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your mission will be to maintain Hotel Zoe’s reputation as a premier destination for hospitality and excellence.
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Facilities Maintenance Engineer
(Engineering/Maintenance)
The Facilities Maintenance Engineer is responsible for the operation maintenance service and repair of equipment. This role will complete maintenance request work orders from all departments on a timely basis. Assist in the repair, maintenance, upkeep, and replacement of the property's cosmetic materials (interior/exterior painting, patching of woodwork and furniture refinishing), in accordance with hotel standards, and will also assist in other areas of Engineering as assigned.
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