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Director, Hotel Operations.
(Operations)
The Graylyn Estate is a luxury boutique hotel nestled on 55 acres of breathtaking grounds in the heart of N.C. Guests enjoy legendary hospitality, with the staff dedicated to providing exceptional service and creating exquisite, unforgettable experiences.
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Guest Experience, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and to ensure the implementation of the estate service strategy and initiatives. The position ensures that hotel operations meet the estate’s standards, address customer needs, maintain employee satisfaction, drive revenue growth, maximize departmental financial performance, and build positive relationships. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the estate’s target customer and employees and provides a return on investment. This position reports to the Vice President – Hospitality and Auxiliary Services and works collaboratively with the property Director of Finance, as well as the Director of Sales and Marketing, to achieve results.*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
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