Jobs at Shaner Hotel Group

• Front Desk Agent (Guest Services)

  ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

• Floor Houseperson (Housekeeping)

  Are you someone who takes pride in creating clean, welcoming spaces? Do you enjoy being part of a team that delivers exceptional guest experiences? We’re looking for dedicated, dependable, and detail-oriented individuals to help keep our hotel shining!

• Guest Room Attendant (Housekeeping)

  In this role, you’ll help create a clean, safe, and comfortable environment that our guests will rave about!

• Prep Cook (Chefs/Kitchen)

  Are you dependable, hardworking, and take pride in keeping things spotless and organized?

• Property Maintenance Technician (Engineering/Maintenance)

  You’ll be responsible for the repairs, maintenance, and upkeep of the hotel’s systems, equipment, and public spaces in line with brand standards. The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Full time position with benefits. Evening, weekend, and holiday hours may be required. Key responsibilities include:

• Engineer (Engineering/Maintenance)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Maintains standards of quality and cleanliness throughout daily assignments.  Observes all house and safety rules, departmental procedures, and security procedures.  Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned.

• Spa Esthetician (Spa)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures the Franchise and Shaner Brand Standard and experience for guests.  Adheres to policies of the facility, Franchise, and Shaner policies. Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Always meets the needs of the guest throughout the service. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner. Recommends products for home use. Suggests other beneficial treatments offered in the spa. Ensures that work areas are clean and set according to procedures. Informs Lead Therapist and Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Other duties as assigned.

• Licensed Spa Massage Therapist (Spa)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures the Franchise and Shaner Brand Standard and experience for guests.  Adheres to policies of the facility, Franchise, and Shaner policies. Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Always meets the needs of the guest throughout the service. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner. Recommends products for home use. Suggests other beneficial treatments offered in the spa. Ensures that work areas are clean and set according to procedures. Informs Lead Therapist and Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Other duties as assigned.

• Spa Supervisor (Spa)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures the Franchise and Shaner Brand Standard and experience for guests.  Adheres to policies of the facility, Franchise, and Shaner policies. Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director.  Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques.  Follows up on guest requests and comments. Accurately creates and maintains Spa services in spa computer systems. Assists with coordination of spa events for the purpose of sales generation and community awareness.  Submits all paperwork and financial reporting in accordance with policies. Actively involved in overall cleanliness and maintenance of facility. Recommends retail products for home use to guests and suggestive sells other spa services. Excellent knowledge of Spa Menu and services offered. Assists with oversight and data entry of employee payroll, commissions, and tips. Other duties as assigned.

• General Manager (General Manager)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction.  Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities

• Sales & Event Coordinator (Sales & Marketing)

  Faro Blanco Resort & Yacht Club is seeking a motivated, detail-oriented Sales Coordinator to support our on-property Sales team. This role is ideal for a hospitality professional with local market knowledge and prior hotel or resort experience who is looking to grow their career in sales, events, and revenue generation.

• Guest Room Attendant (Housekeeping)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Maintains standards of quality and cleanliness throughout daily assignments.  Observes all house and safety rules, housekeeping room procedures, and security procedures.  Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.  Returns and restocks cart at end of shift.  Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned.

• Housekeeping Manager (Housekeeping)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction.  Hire, train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas.  Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains Housekeeping Department’s annual budget. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned.

• Server (Food & Beverage)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.  Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.  Other duties as assigned.

• Line Cook (Chefs/Kitchen)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Creates and designs new and unique menu items.  Assists the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests.

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