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Guest Room Attendant
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
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Executive Housekeeper
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
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Front Desk Agent
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Preventative Maintenance
(Engineering/Maintenance)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Receive daily work assignments and review priorities and special projects.
Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department.
Perform work orders for electrical, plumbing, preventive maintenance, etc. as assigned and in accordance with the preventive maintenance program.
Perform general maintenance to guest rooms and public areas.
Handle chemicals for designated uses/surfaces, according to hotel requirements.
Perform emergency equipment and machinery repair as needed.
Maintain the proper use, cleaning, maintenance and storage of all tools.
Clean parking lot and garage (if applicable).
Exercise safety precautions when working on equipment (use of safety signs, etc.).
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Lounge Bartender
(Bartender/Mixologist)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Maintains and abides by standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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