AnthonySales Manager"When the opportunity to expand into sales presented itself, I took it. I like to engage with guests and felt I could do that on a more intimate level in the sales department where I have the opportunity to build relationships. Plus, I’m always trying to learn more. You can never be too well-rounded."
Following college down a career path in journalism he didn’t find completely fulfilling, ANTHONY C. asked who else but his mom (who was working at the then under-construction Hyatt Centric The Loop Chicago) if the hotel was still hiring. As luck would have it, they were, and Anthony embarked on what already is becoming an impressive career in hospitality.
Since joining the Sales Team, Anthony has had a meaningful impact. “A couple of months ago, we were shortlisted with a number of other area hotels vying for a specific corporate account. While we’ve had several room blocks with this company in the past, this was the first one that came up for bid after I moved into my new position. My account contact informed me that she had been particularly stressed out recently, with her daughter having just graduated from high school and a number of college visits in the near future. When I had graduated high school, my sister gave me a copy of Dr. Seuss’ Oh the Places You’ll Go! so I sent my account contact that book—making sure that I purchased my copy at one of her company’s stores!—with a handwritten note saying that this book helped me along, and I hoped it would have a similar effect on her and her daughter. While she never directly said it was the book, we did land the account. I’d like to think it was that personal touch that helped.”
"Approach things with an open mind and open heart. You don’t know exactly what might have put that guest in a foul mood, but you can do something to help change it. As long as you go forward with that mentality, you will succeed. Empathy opens your eyes."
Matt ParsonsGeneral Manager"As I have moved through my career, this is the part of our industry that always keeps me grounded. To me, there’s nothing better than being able to find a way to make a guest’s day or just simply having a 10 minute conversation with a ‘stranger’ as it reminds me why I chose to work in the hotel business."
General Manager Matt Parsons knows how to work well with a team and collaborate with others as he, along with his more than 60 associates at the AC Hotel Atlanta Buckhead, demonstrated as winners of Interstate Hotels & Resorts’ Hotel of the Year Award for 2018. As a strong leader, Matt has embraced the Interstate culture from day one, modeling an exceptional service style and training his staff and associates to believe in our values and standards every day.
“Hospitality has always been a passion for me as it’s the only industry I’ve ever known,” said Matt. His favorite part of the hospitality industry is pleasing his guests. “As I have moved through my career, this is the part of our industry that always keeps me grounded. To me, there’s nothing better than being able to find a way to make a guest’s day or just simply having a 10 minute conversation with a ‘stranger’ as it reminds me why I chose to work in the hotel business.”
To Matt, an experience from his Interstate career that will always resonate with him was winning the Hotel of the Year Award and celebrating with his team. “While I’ve received individual accolades in the past, I’m nothing without the team behind me so having the honor of being able to share the total team award with them is a memory I won’t forget.”
The Interstate value that most closely aligns with my own values is
THINK WE, NOT ME
"It’s impossible to run an operation that never closes all by yourself, so developing bonds and mentoring our team members is the key to a successful hotel."