TheDirector of Roomsis responsible forthe performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to theGeneral Manager. The successful candidatedemonstratestheir ability to produce balanced financial, guestexperienceand associate satisfaction outcomes.
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
Overview: TheBell/Valet Attendantis responsible fordelivering excellence in guest service by developing relationships with guests, providing personalized service,anticipatingand delivering guests’ needs.
This team member is responsible forensuringthe hotel property is wellmaintainedand reflects an image of outstanding quality. This individual isself motivatedandhas the ability towork independently with limited supervision.
The Front Office Supervisor is responsible for overseeing the check-in and check-out process, ensuring each guest is welcomed with professionalism and courtesy. This position supports the Director of Front Office and the Guest Services Manager in managing daily front desk operations, maintaining high service standards and a smooth guest experience.
Omni Hotels and Resorts create genuine, authentic guest experiences at 60distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
This team member will provide proper training and supervision of all personnel including supervisors. Toinsureprompt, courteous service in a manner thatcomplies withOmni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys andutilizingfinancial controls.
The Sous Chefis responsible forthe management of all aspects of the culinary operation,in accordance withhotel standards. Will direct, implement, andmaintaina service and management philosophy which serves as a guide to respective staff.
Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service,anticipating,and delivering guests’ needs. The Bartendercomprehendsthe cocktail/beverage menus, prepares drinks as requested by ourguests,and serves drinks to our guests either directly or via service staff.