Jobs at Buffalo Marriott at LECOM HARBORCENTER

• Valet / Bellperson (Guest Services)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned.

• Culinary Supervisor (Chefs/Kitchen)

  Maintain and strictly abide by state sanitation/health regulations and hotel requirements.  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists with training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle guest complaints ensuring guest satisfaction.  Other duties as assigned. Responsibilities: Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Assist with the direction, training, and monitoring performance of kitchen staff.  Maintain organization, cleanliness and sanitation of work areas and equipment. Qualifications: Minimum one year of experience as a line cook; prior supervisory experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  High school graduate or equivalent, certification of culinary training preferred. Safe food handling certificate. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $21 per hour. Rate based on experience Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property  1 Complimentary meal per shift worked Located on bus and metro routes.

• Junior Sous Chef (Chefs/Kitchen)

  The Junior Sous Chef supports the Executive Chef and Sous Chef in the daily operation of the kitchen. This role focuses on food preparation, quality control, team supervision, and maintaining kitchen standards. The Junior Sous Chef plays a key role in ensuring consistency, efficiency, and excellence in every dish served.

• Reservation Agent (Guest Services)

  Handle guest complaints ensuring guest satisfaction.  Adhere to payment, cash handling and credit policies/procedures.  Generate, print, and distribute daily reports to designated departments/personnel.  Maintain complete knowledge at all times of:o All hotel features/services, hours of operation.o All room types, numbers, layout, decor, appointments and location.o All room rates, special packages and promotions.o Daily house count and expected arrivals/departures.o Room availability status for any given day.o Scheduled daily group activities.o Yield management strategies that are in place.o Hotel and departmental policies and procedures. Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies. Sell the best rated room to meet the guest's needs; maximize rate for all reservations. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations. Verify all reservation information with caller to ensure accuracy. Set up group room blocks in the system. Book group reservations and input rooming lists against the room block. Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date. Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival. Assist in Front Office areas as assigned

• Food & Beverage Director (Food & Beverage)

  Pay: $85,000 - $95,000 with 15% bonus. Salary based on experience.

• Engineering Supervisor (Engineering/Maintenance)

  The Engineering Supervisor will be responsible for all aspects of the engineering department to include the proper operation, maintenance, preventative maintenance and repair of all heating ventilation, refrigeration, and mechanical equipment. The selected candidate must develop, coordinate, and monitor a maintenance program to ensure safety, security and comfort to all team members and guests. Tasks also include leadership, training and supervising of all engineering/security associates in accordance with the standards of Shaner Hotels and Marriott.

• Valet / Bellperson (Guest Services)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned.

• Valet / Bellman (Guest Services)

  Be available to work a flexible schedule (11p-7:30a), including weekends and holidays.   Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned.

• Maintenance Engineer (Engineering/Maintenance)

  Pay: Starting at $19.50 per hour. Pay rate is negotiable based on experience.

• Restaurant Supervisor (Food & Beverage)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.  Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.  Responsible for responding and handling guest related issues pertaining to the department.  Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.  Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities: Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications:  Minimum one year of experience in the Restaurant / Food and Beverage field.  Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.  Job Type: Full-time Pay: $20 per hour Work Location: In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property  1 Complimentary meal per shift worked Located on bus and metro routes.

• Line Cook (Chefs/Kitchen)

  Pay: Starting at $19.50 per hour. Rate negotiable based on experience.

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