Valet AttendantJW Marriott - Houston DowntownHouston, TX
A property of: Dimension Development CompanyPosted 2 weeks ago

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Job Description

This is the job description for VALET PARKING ATTENDANT.

Job Title: Valet Parking Attendant
Department: Guests Services
Company: Dimension Development
Reports To: Guest Services / Front Office Manager
Supervises: N/A

Job Purpose: A Valet Parking Attendant is responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices.

Job Responsibilities:
1. Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
2. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of
stay on ticket. Follow established procedures for car control, including but not limited to maintaining neat,
accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on
guest vehicles and claim checks using Valet desk computer system as needed.
3. Greets and thanks guests in proper English, using a clear, pleasant voice. Respond to inquiries with accurate
information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual
needs. Assists guests with taxi services, wheelchair requests, parking options, etc.
4. Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms
parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds
accurately to general inquiries regarding hotel services and attractions.
5. Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of
traffic in the valet area, issuing claims checks and tagging bags as needed.
6. Assists guests with check-in procedures.
7. Other duties as assigned.

Job Skills:
1. Ability to speak another language in addition to English is preferred.
2. Ability to communicate effectively verbally and in writing English sufficient to ascertain and document
appropriate information.
3. Ability to effectively deal with internal and external customers, some of whom will require high levels of
patience, tact and diplomacy to defuse anger.

Job Qualifications:
Education: Any combination of education, training or experience that provides the required knowledge skills and
abilities. High school diploma preferred.
Experience: No prior experience required. Prior driver, hospitality, Bell Person or Door Person experience
preferred.
Licenses/Certifications: Valid Class III Driver's license and good Driver's Abstract required. Provide evidence of
insurability. CPR certification and/or First Aid training preferred.

Job Requirements

 

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
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JW Marriott - Houston Downtown
Set in the historic Samuel F. Carter skyscraper, the JW Marriott Houston
Downtown eloquently carries the rich legacy of the city forward, blending
past and present in a dynamic fusion. Our luxury hotel shoshow more
show more
Address806 Main street, Houston, TX, 77002 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
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This property is managed by
Dimension Development Company