Stay informed in your job search
Click 'Allow' for important updates
Turndown Attendant (Part-time) - The Newbury BostonThe Newbury BostonBoston, MA
A property of: Highgate Hotels
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

Responsibilities

  • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
  • Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
  • Turndown each assigned room according to Highgate Hotel standards.
  • Handle items for "Lost and Found" according to the standards.
  • Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
  • Prepare housekeeping cleaning cart for next days use.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Deliver guest laundry to rooms.
  • Operate pagers and radios efficiently and professionally when communicating with hotel staff.
  • Deliver guest requests in a timely manner.
  • Ensure overall guest satisfaction.

Job Requirements

Qualifications

Education & Experience:

  • High School diploma or equivalent preferred.
  • Experience in a hotel or a related field preferred.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Job Details

Entry level
Part-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
Similar Jobs: 307

Similar Jobs: 307

Housekeeping House Attendant - The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
Room Attendant - The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
The Street Bar Server - The Newbury Boston  
The Newbury Boston
Boston, MA
3 weeks ago
Asst. Director of Engineering- The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
Purchasing Attendant - The Newbury Boston  
The Newbury Boston
Boston, MA
3 weeks ago
Overnight Bell Attendant- The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
Food & Beverage Management Intern - The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
Director of Rooms - The Newbury Boston  
The Newbury Boston
Boston, MA
1 week ago
Steward - The Newbury Boston  
The Newbury Boston
Boston, MA
4 weeks ago
Asst. Director of HR - The Newbury Boston  
The Newbury Boston
Boston, MA
4 weeks ago
See more similar jobs
The Newbury Boston
An iconic property returns to Boston in early 2020 on the corner of
Newbury and Arlington, mere footsteps from The Public Garden where
the cosmopolitan Back Bay meets noble Beacon Hill. Step ishow more
show more
Address1 Newbury Street, Boston, MA, 02116 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
Company Logo
This property is managed by
Highgate Hotels