Timber Ridge Activities Representative (Part Time)Timber Ridge Lodge & WaterparkLake Geneva, WI
A property of: Marcus Hotels and Resorts
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Job Description

Position Purpose: Facilitate on campus activities and provide assistance to guests as needed. Work with all other departments on campus when appropriate to ensure a quality and memorable experience for both internal and external guests.

Essential Functions:
- Set up, facilitate and break down daily activities for Resort guests.
- Assisting in the creation, development, and implementation of on and off site events.
- Report of any equipment challenges, changes or needs to appropriate manager or supervisor before the end of the shift.
- Assist in the marketing of daily, weekly, monthly schedule of events through approved collateral and/or daily broadcast.
- Remaining flexible and adaptable when circumstances change, ie. Pool closing, function room availability, etc.
- Communicate daily status, guest challenges and experience successes in a timely manner to the appropriate manager or supervisor. Documentation such as daily checklists and summaries must be turned in to the Activities Office.
- Be diligent in completing all assigned tasks which may include preparation of supplies for activities and experiences, facilitation of experiences, daily checklists and summaries, hourly counts if applicable, etc.
- Consult LSOPs regularly to ensure that facilitation of activities is consistent. Notify Activities Coordinator immediately of any recommended changes, challenges or omissions in the LSOPs.
- Attend mandatory meetings for the Timber Ridge Activities Team.
- Communicate with the Front Desk team when facilitating activities and answer questions when possible. If you are unable to answer questions, consult either the Activities Coordinator or Manager for assistance.
- Ask for help if you need assistance with an experience or challenge in order to keep the activity on schedule and running smoothly.
- Mascot appearances as Bruce the Moose or Crazy Coyote.
- Schedule, book, confirm, check-in and host waterpark groups and birthday parties.
- Perform other duties as assigned.

Position Requirements:
- High school diploma or equivalent preferred.
- High energy and positive attitude.
- Strong organizational skills.
- Highly creative, self-starter.
- Able to stand for long periods of time and multi-task.
- Excellent communication skills, both written and verbal.
- Able to read, write and speak in English.
- Ability to make decisions and work independently.
- Able to work a varied schedule to include nights, weekends, and holidays.
Reporting Relationship This position reports to the Activities Supervisor.

Exemption Status Non-Exempt
Timber Ridge is an Equal Opportunity Employer

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Requirements

See Job Description

Job Details

Entry level

About this location

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Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Timber Ridge Lodge & Waterpark
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Address7020 Grand Geneva Way, Lake Geneva, WI, 53147 View map

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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