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The Street Bar Server - The Newbury BostonThe Newbury BostonBoston, MA
A property of: Highgate HotelsPosted 3 weeks ago

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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Street Bar Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy and clean.
  • Service guests to the standard steps of service.
  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
  • Answer the telephone according to standards.
  • Consistently upsell food, beverage and promotional items to guests.
  • Be familiar with fire extinguishers, locations and know how to use them.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.

Job Requirements

Qualifications

Education & Experience:

  • High School diploma or equivalent.
  • Excellent reading, writing and oral proficiency in the English language.
  • 3 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
  • Proficient knowledge of wines, spirits, and mixed drinks. (bench test required)

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand for the entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
General Requirements:

  • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
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The Newbury Boston
An iconic property returns to Boston in early 2020 on the corner of
Newbury and Arlington, mere footsteps from The Public Garden where
the cosmopolitan Back Bay meets noble Beacon Hill. Step ishow more
show more
Address1 Newbury Street, Boston, MA, 02116 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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Highgate Hotels