Position: Massage Therapist

Reports To: Resort Manager

Job Summary

The Massage Therapist is a core service provider of Resorts’ Spa. Providing a warm welcome and equally warm farewell are key aspects of the role. Exemplary guest service shall be provided to ensure that our guests’ expectations are not just met, but exceeded. Handling local and hotel guests, performing massage and body treatments, cleaning and stocking the treatment rooms, handling gift certificate sales, coordinating cash, credit card sales and communicating room charges to Front Desk. Ensuring the Spa environment is kept to the highest of standards is also paramount. Completing housekeeping and maintenance reports to make certain that support is provided where necessary. Clear communication, good time management skills and having an ability to liaise well with the Resort’s Front Desk are all principal. Ability to upsell treatments at Resort events and hosted evenings’ are all part of the expected duties of this position. Fulfilling the company’s ‘JEM Way’ standards and seamless delivery of our renowned guest service are all crucial to this role.

Key Responsibilities

• Handle all local and hotel guest appointments effectively with the Resort Front Desk

• Performing massage and body treatments including, but not limited to, deep tissue, Swedish, relaxation, and hot rock (stones)

• Cleaning and replenishing the treatment rooms

• Gift certificate sales

• Upselling at Resort event nights

• Coordinating Handling cash, credit card charge and room charges for in-house and local guests

• Responding to guest requests via email

• Assisting with ordering of spa products and supplies

• Keeping a monthly spa inventory; includes but is not limited to operating supplies

• Light cleaning duties

• Working with a front desk responding efficiently to guest requests in keeping with the company's standards and service philosophy