Spa Receptionist/ Locker AttendantHotel BennettCharleston, SC
A property of: Salamander Hotels & Resorts
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Job Description


This position reports to the Spa Manager. The Spa Receptionist/Locker Attendant is responsible for creating a luxury experience for each guest, providing guidance and recommendations for spa services and retail, and overseeing the spa facilities. The Spa Receptionist/Locker Attendant effectively communicates with all spa positions to ensure that each guest feels as if they are the most important guest at the spa. The Spa Receptionist/Locker Attendant is the main point of contact for each guest and is responsible for creating a welcoming spa environment, maintaining poise and organization at all times.
  • Adheres to all policies and procedures set forth of Hotel Bennett
  • Reports any incident or accident to the Department Lead, Assistant and/or the Director.
  • Maintains a positive demeanor and contributes to a quality work environment.
  • Schedules appointments to maximize revenue and efficiency and coordinates large group bookings.
  • Promotes retail sales through in depth knowledge of items offered.
  • Assists in maintaining accurate inventory control.
  • Performs prep work and regularly restocks retail, treatment, locker, and lounge areas
  • Suggests to guests beneficial treatments offered in the spa.
  • Understands the ingredients in products and can explain their benefits to the guests. Answers guest's questions in a knowledgeable and professional manner.
  • Works assigned schedule.
  • Ensures that work areas are clean and set according to procedures.
  • Maintains equipment and ensures it is in proper working order.
  • Maintains cleanliness and organization of guest areas, including lounge and locker rooms.
  • Upholds South Carolina state board standards.
  • Completes all assigned side work.
  • Attends all scheduled meetings.
  • Attends scheduled professional trainings.
  • Completes other duties assigned by the Spa Director.
  • Cleans and disinfects all equipment according to South Carolina state board standards
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Exemplifies Hotel Bennett Mission Statement and 5 Star Standards of Excellence.
  • High School Diploma or GED.
  • Customer service experience, preferably in a Spa.
  • Ability to explain various treatments and retail items to guests.
  • Excellent customer service skills and work ethic.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Excellent verbal and written skills.
  • Strong team player.
  • Must be comfortable with product recommendation.
  • Awareness of proper body mechanics to prevent injury.
  • Ability to lift 50 lbs.
  • Ability to stand for long periods of time.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Job Requirements

See job description.

Job Details

Entry level

About this location

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401(K) Matching
Company Discounts
Dental Benefits
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Hotel Bennett
The south’s grandest new luxury hotel, Hotel Bennett is inspired by native
Charlestonians and European classic design. Located on the fashionable
King Street, the prominent entrance opens upon the cornershow more
show more
Address404 King Street, Charleston, SC, 29403 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (5)

Marty WallGeneral ManagerMarty Wall is General Manager of Hotel Bennett and nobody knows the property better than him. Prior to becoming GM, he served as the Managing Director for Bennett Hospitality, the owner of the property. He oversaw the hotel’s development process, served as asset manager and played an integral role in a successful opening. Marty has a stellar background in luxury operations, including nearly two decades spent with Four Seasons Hotels and Resorts. He began his career in the accounting department, before serving in a variety of leadership roles, primarily in Houston and Philadelphia. He also helped open Four Seasons properties in Las Colinas, Texas, and Santa Barbara, California. All four locations achieved AAA’s Five Diamond rating. After leaving Four Seasons, Marty became General Manager of the Woodlands Inn in Summerville, South Carolina, which was previously managed by Salamander and owned by Sheila Johnson. This unique location was one of only a handful of hotels in the nation to achieve Forbes Five Star and AAA Diamond ratings for both its accommodations and restaurant. Marty then moved to Bluffton, South Carolina, where he served as General Manager at the Inn at Palmetto Bluff, before returning to Charleston and joining Bennett Hospitality.
Vicky ShieldsDirector of FinanceVicky Shields, Director of Finance, joined Hotel Bennett from a sister property, The Henderson, Destin, FL. Vicky is responsible for all financial aspects of the hotel to include: budgets, forecasting, Accounts Receivable, Accounts Payable and auditing functions. Vicky spent 21 years with the Jefferson Hotel as the Director of Finance and is an expert in her field.
Ryan QuinlanDirector of EngineeringRyan Quinlan, Director of Engineering, is one of the first employees of Hotel Bennett, joining during the early construction phases. He is responsible for the maintenance of the operations and technologies of the hotel. Spending 12 years with Kiawah Island Golf Resort and a lengthy career with GE Automations has well prepared Ryan for this opportunity.
Teresa KellerDirector of Human ResourcesTeresa Keller, Director of Human Resources, joined Hotel Bennett after more than 14 years with The Sanctuary at Kiawah Island Golf Resort as the Director of Training & Development. Teresa was integral in the achievement and retention of KIGR's Forbes and AAA 5 star ratings. She has created a culture at Hotel Bennett that supports training and development of every Service Professional and ensures they are experts in their profession. She is a seasoned and well respected industry leader. Teresa's experience features leadership roles at some of the world's most decorated properties.
Rachel FrostDirector of Sales & MarketingRachel Frost, Director of Sales & Marketing, has been succeeding in hospitality for nearly 20 years with Hyatt Hotels Corporation and Ritz-Carlton. Rachel prides herself on her ability to successfully drive revenue and grow team members in all types of hotels, from resort to convention and luxury to select service.

Culture (3)

40+ Management Companies to Know in 2021
CareersWe seek to hire the best talent. A career with Salamander Hotels & Resorts will be every bit as challenging as it is exciting. We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment.
Vision & Mission StatementSalamander Hotels and Resorts’ Family embraces Sheila C. Johnson’s passion for providing her guests with luxurious and relaxing escapes and retreats. At Hotel Bennett, our mission is: with the finest professionals, we deliver gracious hospitality. As committed stewards of our community, we create a sense of belonging for all. Hotel Bennett Service Professionals will achieve our mission and vision by upholding all of our core values and working as a team.
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