Spa Locker Room Attendant - Hotel EffieHotel Effie SandestinMiramar Beach, FL
A property of: Highgate Hotels
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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Employment Status

Full-Time

Overview

The Spa Attendant is responsible for providing personal service, stocking the spa amenities and product and orientating guests to the spa facilities and pool area.

Responsibilities

  • Embrace and practice the Hotel Effie Sandest Spa's Guest Service Standards.
  • Monitor the spa locker room, treatment room circle, boutique and relaxation room for safety and cleanliness
  • Provide assistance to guests utilizing the spa,
  • Check guests in to spa area by issuing keys, robe, & slippers
  • Check guest schedules on the computer.
  • Maintain a safe, full-stocked, clean and neat work area.
  • Remove dirty linens and restock with clean
  • Assist in maintaining appropriate levels of inventory of spa by
  • Assist in advance preparation of product and equipment for spa services.
  • Provide the tours and spa information to the guests.
  • Read communication boards, logs, memos prior to beginning shift.
  • Attend all scheduled staff meetings and training sessions.
  • Liaison between the guest and the spa service provider, facilitating communication.
  • Come to work in appropriate uniform, with proper grooming.
  • Arrive at work at time listed on schedule.
  • Use telephone procedures as dictated by Spa Standard Operating Procedure.
  • Maintain a friendly and cooperative attitude toward your fellow staff members and guests.
  • Report unsafe conditions to management and fill out a maintenance request for equipment in need of repair.
  • Report accidents immediately.
  • Do not solicit gratuities or comment on amount of gratuity given.
  • Adhere to the Walton County municipal code and the laws of Florida.

Job Requirements

Qualifications

  • High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
  • At least 1-year retail experience preferred.
  • Bi-lingual preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
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Hotel Effie Sandestin
Ushering in a new era in aspirational vacationing to Northwest Florida’s
Emerald Coast, Sandestin Investments, LLC announces the name and
launch of its exquisite family-owned hotel, set to debut in eshow more
show more
Address9500 Grand Sandestin Boulevard, Miramar Beach, FL, 32550 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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Highgate Hotels