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Spa Coordinator - Spa at BallantyneThe Ballantyne Hotel CharlotteCharlotte, NC
A property of: Northwood Hospitality
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Job Description



JOB SUMMARY

The Spa Coordinator performs a variety of front desk and spa attendant job duties to maintain smooth operations of the spa front desk, lobby, dining area and locker room. Acts as the first point of contact for guests entering the spa or locker room. Provides professional and courteous service throughout each guest's visit to ensure a memorable experience that exceeds expectations.

JOB DUTIES

Spa Front Desk
  • Greets and welcomes all guests entering the spa in a timely and professional manner.
  • Checks guests in for their appointments.
  • Acts as a resource for all services, treatments and policies of the spa, including cancellation policy, service charges, retail items, treatment procedures, etc.
  • Schedules service and treatment appointments.
  • Handles all point of sale functions for services, retail products, and gift cards. Accepts cash and credit cards, provides change, and issues receipts.
  • Maintains cash bank and deposits all monies received daily.
  • Processes food and beverage orders.
  • Answers the telephone in a professional and courteous manner, assisting callers or transferring calls to the appropriate person.
  • Cleans and maintains the waiting area and dining room.

Spa Attendant
  • Works at the issuance desk to issue robes, slippers, and locker keys to guests.
  • Performs opening job duties to include turning on lights, music, steam room, sauna, etc.
  • Monitors the operation of the locker room and facilities area to ensure smooth operations.
  • Oversees the operations and daily sanitation of the steam and sauna areas.
  • Performs general housekeeping duties, dusts and straightens furniture and performs minor maintenance work.
  • Replenishes guest amenities, clothing and towels.
  • Sets-up and replenishes the refreshment areas in the lounges.
  • Assists with the removal of used linen and the stocking of clean linen in storage areas.
  • Assists with the transfer of used/clean linen to/from the housekeeping department.
  • Assists as an attendant in the fitness center as needed.

EDUCATION AND EXPERIENCE
  • High school diploma or equivalent
  • One year related customer service experience, preferably in a luxury spa or hotel setting
  • Experience using reservations and POS systems preferred

SKILLS & ABILITIES
  • Strong verbal communication skills
  • Excellent time management and organizational skills
  • Basic computer and math skills
  • Ability to pay close attention to detail
  • Ability to work a flexible schedule, including evenings, weekends and holidays to accommodate business needs

PHYSICAL REQUIREMENTS
  • Ability to stand for extended periods, walk, hear, talk, kneel, bend, stoop, grasp, reach and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move up to 10 lbs. regularly and up to 50 lbs. occasionally

Who We Are

The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. The hotel's recent multi-million dollar transformation exudes a “New South” influence with a contemporary take on timeless design and style. Guests can experience authentic hospitality at our spa, seasonal outdoor pool, indoor pool, sauna, fitness center, exquisite dining at Gallery Restaurant, afternoon tea and leisure offerings.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Balance
Collaboration
Integrity
Leadership
Passion
Respect
Teamwork

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
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The Ballantyne Hotel Charlotte
The Ballantyne Hotel Charlotte Experience Southern Hospitality and
Luxurious Resort Amenities Explore newly re-designed luxurious guest
rooms, event venues and social spaces and luxurious resort show more
show more
Address10000 Ballantyne Commons Parkway, Charlotte, NC, 28277 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality