Spa ConciergeThe Rittenhouse HotelPhiladelphia, PA
A property of: Hersha Hospitality Management (HHM)
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Job Description

 

Opportunity:  Spa Concierge  

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path 

Lead Spa Concierge - Spa Operations Manager - Spa Director 

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.


Job Requirements

 Experience

  • College degree or comparable work experience.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Community
Customer Service
Excellence
Honesty
Innovation
Integrity
Personal Growth
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The Rittenhouse Hotel
The Rittenhouse - Experience the invigorating charm and rich history of
Rittenhouse Square, one of Philadelphia’s most beloved destinations.
Stay at The Rittenhouse, a standout among luxury hotels inshow more
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Address210 West Rittenhouse Square, Philadelphia, PA, 19103 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

Culture (1)

Culture & ValuesOur five values serve as a daily compass and will continue to guide our growth into the future. People Are Our Capability: Encourage personal and professional growth. Hearts That Serve: Inspire each other and give back to our communities. Only Excellence: Pursue greatness, distinction and always seek to exceed expectations. Stay Nimble: We are quick to embrace change and innovation. Own It: Do the right thing - we keep our promises and act with integrity.
Company Logo
This property is managed by
Hersha Hospitality Management (HHM)