Spa ConciergePomeroy Kananaskis Mountain Lodge Quebec City, QC
A property of: Kananaskis Mountain Lodge, Autograph Collection
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

This position is based in Kananaskis, AB. Subsidized housing on site is available.

Spa Concierge

The Spa Concierge is the face of the Kananaskis Nordic Spa and creates a lasting first impression.  The Concierge is responsible for providing friendly, warm service while thriving in a team atmosphere, dedicated to providing exceptional guest service with the ability to stay organized and keep calm under pressure. 

This position has a starting date of June 21, 2021.

Why Kananaskis Nordic Spa?

  • Onsite staff accommodations, which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Health and Wellness benefits, including; Life Insurance, Accidental death and dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)

Summary of Responsibilities

Responsibilities include but are not limited to the following:

  • Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
  • Strictly enforce the privacy and confidentiality of all guest information
  • Processing of various method of payments accurately
  • Complete reservations, check-in, and check-out procedures accurately and with service excellence
  • Reiterate home care recommendations and close retail sales
  • Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
  • Demonstrate pride in work by creating positive energy, team work, excitement and fun
  • Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
  • Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
  • Acknowledge all guests, anticipate their needs and respond promptly
  • Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
  • Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
  • Have complete understanding of and adhere to all company policies, procedures and standards
  • Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
  • Other duties as assigned

Our Ideal Candidate: 

  • Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
  • Must be highly self-motivated and able to work with minimal supervision
  • Posses passion and natural inclination for Guest Service and Health and Wellness
  • Must have excellent communication skills both written and verbal
  • Must possess professional presentation
  • Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
  • Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
  • Must have excellent time management skills
  • Computer literacy and previous reservation software and POS experience preferred
  • Ability to accurately handle cash and various methods of payment
  • First Aid certificate (including CPR) preferred
  • Ability to focus on attention to detail, remaining professional and courteous at all times

Working Conditions:

Include but are not limited to:

  • Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
  • Frequent standing and walking throughout shift
  • Frequent bending, kneeling, pushing, pulling
  • Frequent ascending or descending, stairs and ramps
  • Frequent lifting and occasionally required to lift up to 25 lbs.
  • Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c to +30c

Visa Requirements:

All applicants must be legally entitled to work in Canada.

Job Requirements

 Our Ideal Candidate: 

  • Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
  • Must be highly self-motivated and able to work with minimal supervision
  • Posses passion and natural inclination for Guest Service and Health and Wellness
  • Must have excellent communication skills both written and verbal
  • Must possess professional presentation
  • Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
  • Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
  • Must have excellent time management skills
  • Computer literacy and previous reservation software and POS experience preferred
  • Ability to accurately handle cash and various methods of payment
  • First Aid certificate (including CPR) preferred
  • Ability to focus on attention to detail, remaining professional and courteous at all times

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Resort

Values

Family
Honesty
Quality
Winning

Perks

Commuter Benefits
Company Discounts
Dental Benefits
Health Insurance Benefits
Job Training
Life Insurance
Tuition Reimbursement
Vision Benefits
Wellness Programs
Similar Jobs: 43

Similar Jobs: 43

Kitchen Steward (Dishwasher)  
Pomeroy Kananaskis Mountain Lodge
Winnipeg, MB
3 weeks ago
Food and Beverage Attendant  
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
3 weeks ago
Food and Beverage Attendant  
Pomeroy Kananaskis Mountain Lodge
Montreal, QC
3 weeks ago
Switchboard Agent  
Pomeroy Kananaskis Mountain Lodge
Muskoka District Municipality, ON
3 weeks ago
Housekeeping Room Attendant  
Pomeroy Kananaskis Mountain Lodge
Banff, AB
3 weeks ago
First Cook  
Pomeroy Kananaskis Mountain Lodge
Winnipeg, MB
3 weeks ago
Bartender  
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
1 week ago
Chief Steward  
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
3 weeks ago
Employee Experience Representative  
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
3 weeks ago
Bartender  
Pomeroy Kananaskis Mountain Lodge
Vancouver, BC
Yesterday
See more similar jobs
Pomeroy Kananaskis Mountain Lodge
Live the adventure and work for a resort with unlimited opportunities
designed for hospitality professionals like you. Real life, hands on training
and learning opportunities designed to teach you the day toshow more
show more
Address1 Centennial Drive, Kananaskis Village, AB, T0L 2H0 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeResort 
Company Logo
This property is managed by
Kananaskis Mountain Lodge, Autograph Collection