ServerHilton Garden Inn/Outer Banks-Kitty HawkKitty Hawk, NC
A property of: Hilton Garden Inn/Outer Banks-Kitty Hawk
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Job Description

Position is SEASONAL. Could become a year-round opportunity, based on performance. $7.25 per hour plus tips.

Looking to fill A.M. (6am-2pm) and P.M. (3pm-11pm) shifts. Bar experience desired for P.M. shift, however not a requirement. As always in the restaurant industry, business dictates when you leave.

COMPANY BENEFITS (dependent upon hours/tenure/performance)

* Paid Vacation
* Paid Birthday
* Medical, Dental, and Vision plans
* 401K Plan - Company matches up to 3%
* Team Member Travel Program - highly discounted rates at Hilton Brand hotels
* YMCA Corporate Discount
* Monthly Incentives
* Seasonal Bonuses
* Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
* Hilton Schoolroom for remote learning - for employee's children (only during COVID)
* Employee Recognition and Appreciation Program
* Employee Meal Program and Meal Discounts
JOB DESCRIPTION: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for guest service in the hotel restaurant, taking orders, and delivering an exceptional experience.


* Come to work at your scheduled time, ready to work, and in clean/approved uniform, closed toe shoes, and name tag.
* Request time needed off 2 weeks in advance to allow time to cover regular shifts.
* Communicate with Chef/Line Cooks on specials, individual menu items, soup of the day, allergies, desserts and 86's items.
* Present specials, soup of the day, and 86'd items to guests when they arrive.
* Have a full understanding of all menu items and what comes with all menu items.
* Knowledge of basic bar drinks
* Know how to clean and operate all server equipment, including PosiTouch.
* Ability to ring all guest checks in, special request buttons, table numbers, and how to split a check.
* Respectful of all supervisors and co-workers, maintains good relationship with all employees.
* Willing to assist others when able or needed.
* Complete all opening and closing checklists.
* Polish water glasses for table set ups.
* Serve all guests quickly and efficiently.
* Bus all tables quickly and reset for new customers.
* Able to lift and carry large trays.
* Drive wine, appetizers and dessert sales if working evening shifts.
* Remain calm, friendly and happy while in the front of the house or in ear shot of any guest.
* Report any issue with fellow staff or guest's immediately to your Manager or Manager on duty.
* Report any repairs needed that may be harmful to the guest or an employee immediately to your Manager or Manager on duty.
* Never leave the dining areas empty handed. Grab something to take to the kitchen, plates, glasses and etc.

* Be ready available/approachable for all guests.
* Take proactive effort when dealing with guest concerns.
* Extend professionalism and courtesy to guests at all times.

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

* The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
* Carry out all reasonable requests by leadership team.
* Comply with department uniform and appearance standards.
* Must be capable of how to read, write, and speak English fluently.

OBX Resorts, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

Job Requirements

see above for details

Job Details

Mid level

About this location

room Count:
location Type:


Customer Focus


Health Insurance Benefits
Paid Holidays
Paid Time Off
Travel Perks
Wellness Programs
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Hilton Garden Inn/Outer Banks-Kitty Hawk
Oceanfront hotel with many great amenities including Indoor pool,
outdoor pool, restaurant/bar, business center, game room, meeting
space and banquet rooms.
show more
Address5353 North Virginia Dare Trail, Kitty Hawk, NC, 27949 View map
Property typeHotel 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Hilton Garden Inn/Outer Banks-Kitty Hawk