Senior Group Sales ManagerGrand Bohemian Hotel Mountain BrookMountain Brook, AL
A property of: Kessler Collection
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Job Description

Description The Grand Bohemian Hotel Mountain Brook is hiring and incentivizing you to stay! $500.00 Retention Bonus for all hires through the month of May The overall objective and purpose of the Senior Group Sales Manager is to prospect Group Sales opportunities for the property to maximize revenue. Supervisory Responsibilities : - No Direct Reports Essential Duties / Tasks / Responsibilities : Promote and sell to group market. Generate property awareness through tradeshows, networking groups, and email, phone and direct sales calls. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. - Determine, develop and execute action plans against existing and new target accounts to achieve and exceed sales revenue expectations. (Sr. GSM is expected to come with a "book of clientele" to include accounts; segments and territories.) - Develop, maintain ongoing relationships with competitive set and customers and actively participate in community organizations and professional associations to maintain visibility and market share. (Sr. GSM is expected to come with current relationships and active participation in comp set and organizations.) - Continually target and prospect new business using marketing and sales resources. - Have a working knowledge of the hotel's surroundings including the history, culture and points of interest. - Qualify incoming leads and send proposals, contracts and addendums if needed to negotiate group business using marketing and sales resources. - Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. - Establish method of payment, process initial deposit and/or begin the direct bill application process prior to turnover to Event Services Manager. - Follow up on outstanding proposals and contracts to effectively close business. - Process definite contracts and route information effectively and appropriately to the hotel turnover catcher who in turn will forward on to the following Grand Performers using the turnover process: Group Coordinator, Event Services Manager and Controller. - Analyze competition, market trends and customer needs to continually assess the productivity against established goals and budgets. - Analyze historical, current and future hotel performance to capture the maximum amount of revenue and meet/exceed his/her individual sales goals and sales budget. - Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery and outlets. - Manage account details so all pertinent aspects of solicitation and closing are complete and documented in required sales and catering system. - Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Completed required site forms to alert the hotel of the tours. - Track monthly production towards quarterly sales goals set forth by management using required documentation. - Competently utilizes the required systems/equipment and platforms to effectively evaluate availability, profitability and track the progress of groups from proposal through execution. - Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.). - Complete business evaluation process to maximize revenues for rooms with the Revenue Manager and catering with Catering Director or Manager. - Actively participate in all sales/operational meetings to include National Sales Organization collaboration. - Quarterly travel is required to attend customer events, conducts outside sales calls and participate in trade shows. - Develop and maintain a working relationship with national franchised brands. - Knowledge of all Kessler Collection hotels to effectively cross-sell. - Complete required reporting and documentation. - Perform other duties as assigned to meet business needs. Knowledge / Skills / Abilities (KSA's): - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. - Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when n...

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Job Details

Senior level

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Consumer Focus
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Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Grand Bohemian Hotel Mountain Brook
Looking for a career in hospitality? Luxury collides with a side of
contemporary at the most unique boutique hotel in Mountain Brook.
Here, you won’t find small details—instead let your curiosityshow more
show more
Address2655 Lane Park Rd., Birmingham, AL, 35223 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection!
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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Kessler Collection