The Hilton Denver Inverness is an inviting suburban hotel and conference center that is devoted to creating memorable experiences for our guests, associates, owners and community.
Offering a remarkable array of leisure amenities, the hotel is a true community resource and ideal setting for all of the key events in our guests' business and personal lives. The Hilton Denver Inverness provides associates with a variety of enriching benefits as well, including paid training, discounted spa and golf rates, and Hilton travel benefits.
Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event. Will be available to customers during event to solve problems and suggest alternatives to previous arrangements. They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. Will play an important role in the achievement of re-booking group business for future dates while demonstrating effective upsell skills to obtain maximum profit.
Bachelor's degree and/or 2+ years of hotel sales experience. 3 year food and beverage experience. Strong understanding of negotiation and interpretation of contracts. Developed business communication skills, both written and verbal. Understanding/knowledge of Microsoft office. Confident and professional appearance. Proactive approach, assertive and fast paced, driven to succeed. Execute and support Hotel Customer Service Standards and Hotel's Brand Standards. Work well under pressure. Ability to direct/motivate event planning department to meet and exceed goals. Time management skills. Being able to work on multiple projects with desired outcome for each. Ability to communicate effectively with public and other employees. Creativity in designing events. Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning). Ability to design menus in conjunction with the culinary department to maximize operating profit. Strong working knowledge of the hotels sales/event CRM system, i.e. Delphi or brand CRM such as Marriott CI/TY, Starwood ISAC, or Hyatt Envision/EMS. Understand and have a working knowledge of statistical data as it relates to the hotel and specifically the event planning department Performance Standards: CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the business. Ensure staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Level of service provided to major accounts and groups meet or exceed customer expectations. PEOPLE: When applicable , manage people according to Davidson's values. Maintain a positive, cooperative work environment between staff and management. Manage human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, pay and recognition programs to maintain a skilled and motivated workforce. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for others. Ensure employees fully understand performance standards, review process, and reward successes. Train employees to increase level of customer sales and service skills on an ongoing basis. Maintain confidentiality of guest and associate information and pertinent hotel data; Give credit and highlight others' success. QUALITY: Know the department operating standards and consistently meet those standards; including set up and maintaining an approved filing system, keep clients information organized according to Davidson standards. Meet deadlines and respond to file turnovers in a timely manner. Require little to no supervision, but be willing to accept feedback when offered. Seek out assignments to improve the Sales and Catering department. Maintain an organized and professional plan for correspondence and follow up; Update and maintain sales system following Davidson SOPs; Maintain up-to-date traces in Delphi (or applicable system) on all assigned files; Maintain accurate Delphi (or applicable system) computer information on all new and ongoing accounts; Answer the telephone within 3 rings using proper telephone etiquette. MANAGING THE BUSINESS: Understand the hotel's demand segments and sources of business for each as they affect your market. Demonstrate effective sales skills to obtain maximum revenues and profitability. Work closely with sales department though execution of definite programs; keep the team fully informed of problems or important changes to the program so action can be taken; Conduct site tours of property to meeting planners and other potential customers while informing of all services available on property and in the surrounding area; Effectively communicate event details to the operational staff. Accurately forecast revenues and profit potential from accounts and groups within acceptable variance levels. Demonstrate effective upsell skills to obtain maximum profits and create a better overall event. Maintain customer relationship from initial turnover from sales through the post event phase to the return to sales for re-solicitation. Acts as the liaison between the field sales person and customer throughout the event process. Makes presence known to the customer during the entire event process and is available to solve problems and/or suggest alternatives to previous arrangements. Manages group room blocks and meeting space of assigned groups. Essential Functions: Analyze requirement of function, outline available hotel facilities and services offered and quote pricing. Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations. Communicate accurately to operations the details needed to satisfy the contract and client needs. Lead banquet event order meetings. Prepare for and attend all applicable pre-cons and post-cons. Arrange for VIP amenities to be delivered. Check on functions regularly as they are being executed for groups. Prepare and send advance brochures/menus to prospective customers. Prepare and receive cash deposits, billing and payments. Sell liquor in accordance with state liquor laws. Work with Executive Chef in menu planning to maximize revenue based on customer budget. Work with group sales on menu planning in order to maximize food and beverage revenues from groups. Execute guarantee and cut-off policies. Create, review and revise rooming lists and VIP lists. Prepare letters, proposals, BEO's, thank-you notes, etc. Pre-check room setups, prior to arrival of the group. Know meeting room set-ups and capabilities. Know sleeping room configurations and types. Manage the event diary and adjust space in order to ensure maximum potential revenue. Follow up on all turn-overs within 24 hours via telephone and within 3 days with written correspondence. Respond to requests by Meeting Planners immediately. Maintain price integrity both in rooms and food and beverage. Manage existing accounts and follow up with client re-solicitation to capture future business. Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals. Davidson Lead Referral Program. Actively seek business opportunities for other company-managed hotels. Meet or exceed goals set by the DOS, DOC and/or DOCS. Effectively supervise team to reach goals that have been set. Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods. Assist with the preparation of rolling forecast. Promote employee empowerment. Demonstrate positive leadership characteristics, which inspire employees. Ensure compliance with leadership standards within event planning team. Report all unsafe conditions immediately. Complete other duties as assigned by supervisor to include cross training. About Us Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: D...